Work-Practice Changes Associated with an Electronic Emergency-Department Whiteboard

Morten Hertzum, Jesper Simonsen

    Research output: Contribution to journalJournal articleResearchpeer-review

    Abstract

    Electronic whiteboards are introduced at emergency departments (EDs) to improve work practices. This study investigates whether the time physicians and nurses at an ED spend in patient rooms versus at the control desk increases after the introduction of an electronic whiteboard. After using this whiteboard for four months nurses, but not physicians, spend more of their time with the patients. With the electronic whiteboard, nurses spend 28% of their time in patient rooms and physicians 20%. Importantly, the changes facilitated by the electronic whiteboard are also dependent on implementation issues, existing work practices, and the clinicians’ experience. Another change in the work practices is distributed access to whiteboard information from the computers in patient rooms. A decrease in the mental workload of the coordinating nurse was envisaged but has not emerged. Achieving more changes appears to require an increase in whiteboard functionality and a firmer grip on the implementation process.
    Original languageEnglish
    JournalHealth Informatics Journal
    Volume19
    Issue number1
    Pages (from-to)46-60
    Number of pages15
    ISSN1460-4582
    DOIs
    Publication statusPublished - 2013

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