Learning is important to improvement. But how do you make sure that the right lessons are learned? In a case of Digital Post digitalization from Denmark the project of coercive e-government was presented as a success but when taking a closer look a very different story emerges. We present and discuss the case using project management theory and IT project success theory as a lens for understanding. Our conclusion being that you need to do a thorough and extensive analysis to elicit the real learning from a large and complex e-government project.
|Title of host publication||Project management for achieving change|
|Editors||Jan Pries-Heje, Per Svejvig |
|Place of Publication||Frederiksberg|
|ISBN (Electronic)||9788778674944 |
|Publication status||Published - 2016|
|Series||Danish Project Management Research Conference (DAPMARC)|