Visible but Unseen? A Workplace Study of Blood-Test Icons on Electronic Emergency-Department Whiteboard

Arnvør Martinsdóttir á Torkilsheyggi, Morten Hertzum

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

    Abstract

    Studies have shown that whiteboards support much cooper-ative work by for example strengthening awareness, im-proving communication, and reducing mental workload. In line with these predominantly positive findings, an emer-gency department (ED) turned to its whiteboard to improve the coordination of its work with blood tests. We investi-gate this use of the whiteboard through observations and informal interviews in the ED and analyze the ability of the whiteboard to support coordination and awareness in the work with blood tests. Our findings show limitations in the ability of the whiteboard to support awareness in a setting where the users are (locally) mobile, specifically in regard to information that requires continuous monitoring. We do however also find that the whiteboard safeguarded the work with blood tests against some risks by making blood-test information socially visible.
    Original languageEnglish
    Title of host publicationCSCW '15 Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing
    Number of pages10
    PublisherAssociation for Computing Machinery
    Publication date2015
    ISBN (Print)978-1-4503-2922-4
    Publication statusPublished - 2015
    EventThe 18th ACM Conference on Computer-Supported Cooperative Work and Social Computing - Vancouver, Canada
    Duration: 14 Mar 201518 Mar 2015
    http://cscw.acm.org/2015/

    Conference

    ConferenceThe 18th ACM Conference on Computer-Supported Cooperative Work and Social Computing
    CountryCanada
    CityVancouver
    Period14/03/201518/03/2015
    Internet address

    Cite this

    Torkilsheyggi, A. M. Á., & Hertzum, M. (2015). Visible but Unseen? A Workplace Study of Blood-Test Icons on Electronic Emergency-Department Whiteboard. In CSCW '15 Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing Association for Computing Machinery.