Using the critical incidence technique to study new competencies for knowledge services in the self-service society

    Research output: Book/ReportReportResearch

    Original languageEnglish
    Place of PublicationRoskilde
    PublisherInstitut for Kultur og Identitet, Roskilde Universitet
    Publication statusPublished - 2003
    SeriesForskningsrapport / Center for Servicestudier, Roskilde Universitetscenter
    Number1
    Volume3
    ISSN1600-1966

    Cite this

    Fuglsang, L., Sundbo, J., Mattsson, J., & Hugger, A. S. (2003). Using the critical incidence technique to study new competencies for knowledge services in the self-service society. Roskilde: Institut for Kultur og Identitet, Roskilde Universitet. Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter, No. 1, Vol.. 3
    Fuglsang, Lars ; Sundbo, Jon ; Mattsson, Jan ; Hugger, Ada Scupola. / Using the critical incidence technique to study new competencies for knowledge services in the self-service society. Roskilde : Institut for Kultur og Identitet, Roskilde Universitet, 2003. (Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter; No. 1, Vol. 3).
    @book{1b295930a7b711db8289000ea68e967b,
    title = "Using the critical incidence technique to study new competencies for knowledge services in the self-service society",
    author = "Lars Fuglsang and Jon Sundbo and Jan Mattsson and Hugger, {Ada Scupola}",
    year = "2003",
    language = "English",
    publisher = "Institut for Kultur og Identitet, Roskilde Universitet",

    }

    Fuglsang, L, Sundbo, J, Mattsson, J & Hugger, AS 2003, Using the critical incidence technique to study new competencies for knowledge services in the self-service society. Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter, no. 1, vol. 3, Institut for Kultur og Identitet, Roskilde Universitet, Roskilde.

    Using the critical incidence technique to study new competencies for knowledge services in the self-service society. / Fuglsang, Lars; Sundbo, Jon; Mattsson, Jan; Hugger, Ada Scupola.

    Roskilde : Institut for Kultur og Identitet, Roskilde Universitet, 2003. (Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter; No. 1, Vol. 3).

    Research output: Book/ReportReportResearch

    TY - RPRT

    T1 - Using the critical incidence technique to study new competencies for knowledge services in the self-service society

    AU - Fuglsang, Lars

    AU - Sundbo, Jon

    AU - Mattsson, Jan

    AU - Hugger, Ada Scupola

    PY - 2003

    Y1 - 2003

    M3 - Report

    BT - Using the critical incidence technique to study new competencies for knowledge services in the self-service society

    PB - Institut for Kultur og Identitet, Roskilde Universitet

    CY - Roskilde

    ER -

    Fuglsang L, Sundbo J, Mattsson J, Hugger AS. Using the critical incidence technique to study new competencies for knowledge services in the self-service society. Roskilde: Institut for Kultur og Identitet, Roskilde Universitet, 2003. (Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter; No. 1, Vol. 3).