| Original language | English |
|---|
| Place of Publication | Roskilde |
|---|---|
| Publisher | Institut for Kultur og Identitet, Roskilde Universitet |
| Publication status | Published - 2003 |
| Series | Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter |
|---|---|
| Number | 1 |
| Volume | 3 |
| ISSN | 1600-1966 |
Cite this
Fuglsang, L., Sundbo, J., Mattsson, J., & Hugger, A. S. (2003). Using the critical incidence technique to study new competencies for knowledge services in the self-service society. Roskilde: Institut for Kultur og Identitet, Roskilde Universitet. Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter, No. 1, Vol.. 3
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title = "Using the critical incidence technique to study new competencies for knowledge services in the self-service society",
author = "Lars Fuglsang and Jon Sundbo and Jan Mattsson and Hugger, {Ada Scupola}",
year = "2003",
language = "English",
publisher = "Institut for Kultur og Identitet, Roskilde Universitet",
}
Fuglsang, L, Sundbo, J, Mattsson, J & Hugger, AS 2003, Using the critical incidence technique to study new competencies for knowledge services in the self-service society. Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter, no. 1, vol. 3, Institut for Kultur og Identitet, Roskilde Universitet, Roskilde.
Using the critical incidence technique to study new competencies for knowledge services in the self-service society. / Fuglsang, Lars; Sundbo, Jon; Mattsson, Jan; Hugger, Ada Scupola.
Roskilde : Institut for Kultur og Identitet, Roskilde Universitet, 2003. (Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter; No. 1, Vol. 3).Research output: Book/Report › Report › Research
TY - RPRT
T1 - Using the critical incidence technique to study new competencies for knowledge services in the self-service society
AU - Fuglsang, Lars
AU - Sundbo, Jon
AU - Mattsson, Jan
AU - Hugger, Ada Scupola
PY - 2003
Y1 - 2003
M3 - Report
BT - Using the critical incidence technique to study new competencies for knowledge services in the self-service society
PB - Institut for Kultur og Identitet, Roskilde Universitet
CY - Roskilde
ER -
Fuglsang L, Sundbo J, Mattsson J, Hugger AS. Using the critical incidence technique to study new competencies for knowledge services in the self-service society. Roskilde: Institut for Kultur og Identitet, Roskilde Universitet, 2003. (Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter; No. 1, Vol. 3).