Using the critical incidence technique to study new competencies for knowledge services in the self-service society

Lars Fuglsang; Jon Sundbo; Jan Mattsson; Ada Scupola Hugger

Using the critical incidence technique to study new competencies for knowledge services in the self-service society

Lars Fuglsang, Jon Sundbo, Jan Mattsson, Ada Scupola Hugger

Research output: Book/Report › Report › Research

Original language	English

Place of Publication	Roskilde
Publisher	Institut for Kultur og Identitet, Roskilde Universitet
Publication status	Published - 2003

Series	Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter
Number	1
Volume	3
ISSN	1600-1966

Link to document

Case-rapport CITwebFinal published version, 316 KB

http://css.ruc.dk/epublikationer.html

Cite this

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title = "Using the critical incidence technique to study new competencies for knowledge services in the self-service society",

author = "Lars Fuglsang and Jon Sundbo and Jan Mattsson and Hugger, {Ada Scupola}",

year = "2003",

language = "English",

series = "Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter",

publisher = "Institut for Kultur og Identitet, Roskilde Universitet",

number = "1",

}

Using the critical incidence technique to study new competencies for knowledge services in the self-service society. / Fuglsang, Lars ; Sundbo, Jon ; Mattsson, Jan ; Hugger, Ada Scupola.

Roskilde : Institut for Kultur og Identitet, Roskilde Universitet, 2003. (Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter; No. 1, Vol. 3).

Research output: Book/Report › Report › Research

TY - RPRT

T1 - Using the critical incidence technique to study new competencies for knowledge services in the self-service society

AU - Fuglsang, Lars

AU - Sundbo, Jon

AU - Mattsson, Jan

AU - Hugger, Ada Scupola

PY - 2003

Y1 - 2003

M3 - Report

T3 - Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter

BT - Using the critical incidence technique to study new competencies for knowledge services in the self-service society

PB - Institut for Kultur og Identitet, Roskilde Universitet

CY - Roskilde

ER -