Using Social Media for Service Innovations: Challenges and Pitfalls

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Original language	English
Journal	International Journal of E-Business Research
Volume	9
Issue number	3
Pages (from-to)	27-37
ISSN	1548-1131
DOIs	https://doi.org/10.4018/jebr.2013070102
Publication status	Published - 2013

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When the customer encounter the employee
Scupola, A. (Project participant)
KINO
01/01/2008 → 31/12/2011
Project: Research

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