Using Future Workshops for idea generation in engaged service innovation research

This chapter illustrates the application of Future Workshops to engage users and employees in services innovation. The overall aim is to develop innovation ideas that can be useful and beneficial to service organizations, in collaboration, however, between the organizations and the researchers, in the frames of engaged scholarship (Van de Ven, 2007). The specific organization where the Future Workshops were conducted was Roskilde University Library (RUB). The purpose of the Future Workshops was to get ideas to improve the library’s face-to-face, electronic services (e-services) as well as the library’s physical facilities. The major finding of the study is that Future Workshops can be a useful method for engaging research in services innovation both from a practice and a research point of view.