User Participation in Pilot Implementation: Porters and Nurses Coordinating Patient Transports

Arnvør Martinsdóttir á Torkilsheyggi, Morten Hertzum

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


    Pilot implementations provide users with real-work experiences of how a system will affect their daily work before the design of the system is finalized. On the basis of a pilot implementation of a system for coordinating the transport of patients by hospital porters, we investigate pilot implementation as a method for participatory design. We find that to foster participation and learning about user needs a pilot implementation must create a space for reflecting on use, in addition to the space for using the pilot system. The space for reflection must also exist during the activities preparing the use of the pilot system because the porters and nurses learned about their needs throughout the pilot implementation, not just during use. Finally, we discuss how the scope and duration of a pilot implementation influence the conditions for participation.
    Original languageEnglish
    Title of host publicationOzCHI '14 : Proceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design
    Number of pages10
    Publication date2014
    Publication statusPublished - 2014
    EventOzCHI2014: Designing Futures: The Future of Design - The University of Technology, Sydney, Australia
    Duration: 2 Dec 20145 Dec 2014


    LocationThe University of Technology
    Internet address

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