User participation in implementation

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    Systems development has been claimed to benefit from user participation, yet user participation in implementation activities may be more common and is a growing focus of participatory-design work. We investigate the effect of the extensive user participation in the implementation of a clinical system by empirically analyzing how management, participating staff, and non-participating staff view the implementation process with respect to areas that have previously been linked to user participation such as system quality, emergent interactions, and psychological buy-in. The participating staff experienced more uncertainty and frustration than management and non-participating staff, especially concerning how to run an implementation process and how to understand and utilize the configuration possibilities of the system. This suggests that user participation in implementation introduces a need for new competences. Our results also emphasize the importance of access to fellow colleagues with relevant experience in implementing systems.
    Original languageEnglish
    Book seriesP D C
    Pages (from-to)61-64
    Number of pages4
    Publication statusPublished - 2012
    Event12th Participatory Design Conference: PDC2012 - Roskilde University, Roskilde, Denmark
    Duration: 12 Aug 201216 Aug 2012


    Conference12th Participatory Design Conference
    LocationRoskilde University
    Internet address

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