User-Driven Designs in Medical Informatics

Developing and Implementing Support forInter-departmental Coordination of Hospital Work using Electronic Whiteboard

Jens Vejrup Lassen, Jesper Simonsen

Research output: Contribution to journalConference articleResearchpeer-review

Abstract

We present an ethnographic study of the organizational aspects of the use of an electronic whiteboard (EW) system implemented in a Danish hospital located in Nykøbing Falster (NFH). The EW system had originally been developed for the emergency department (ED), but had later been extended to the entire hospital, and the study was conducted about 10 months its implementation. The study focuses on coordination regarding inter-departmental ordering of surgical operations via the EW system. The research question asked whether clinicians experienced impacts, and
challenges in this respect. The results of the study show that the EW system had been configured,and the use of it organized, in a manner that facilitates support of inter-departmental coordination of work. We identify, describe and discuss the challenges related to the difficulty of accommodating the heterogeneous practices and demonstrate the complexity of organizing cooperative work using artifacts and technology across organizational units.
Original languageEnglish
JournalIRIS: Selected Papers of the Information Systems Research Seminar in Scandinavia
Volume7
Issue number5
Number of pages15
ISSN1891-9863
Publication statusPublished - 30 Dec 2014
Event37th Information Systems Research Seminar in Scandinavia: Designing Human Technologies - Ringsted, Denmark
Duration: 10 Aug 201413 Aug 2014

Conference

Conference37th Information Systems Research Seminar in Scandinavia
CountryDenmark
CityRingsted
Period10/08/201413/08/2014

Keywords

  • user driven innovation
  • Participative Design
  • Coordination
  • coordination of work
  • colaboration
  • ethnographic fieldwork
  • effects-driven IT development

Cite this

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title = "User-Driven Designs in Medical Informatics: Developing and Implementing Support forInter-departmental Coordination of Hospital Work using Electronic Whiteboard",
abstract = "We present an ethnographic study of the organizational aspects of the use of an electronic whiteboard (EW) system implemented in a Danish hospital located in Nyk{\o}bing Falster (NFH). The EW system had originally been developed for the emergency department (ED), but had later been extended to the entire hospital, and the study was conducted about 10 months its implementation. The study focuses on coordination regarding inter-departmental ordering of surgical operations via the EW system. The research question asked whether clinicians experienced impacts, andchallenges in this respect. The results of the study show that the EW system had been configured,and the use of it organized, in a manner that facilitates support of inter-departmental coordination of work. We identify, describe and discuss the challenges related to the difficulty of accommodating the heterogeneous practices and demonstrate the complexity of organizing cooperative work using artifacts and technology across organizational units.",
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author = "Lassen, {Jens Vejrup} and Jesper Simonsen",
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N2 - We present an ethnographic study of the organizational aspects of the use of an electronic whiteboard (EW) system implemented in a Danish hospital located in Nykøbing Falster (NFH). The EW system had originally been developed for the emergency department (ED), but had later been extended to the entire hospital, and the study was conducted about 10 months its implementation. The study focuses on coordination regarding inter-departmental ordering of surgical operations via the EW system. The research question asked whether clinicians experienced impacts, andchallenges in this respect. The results of the study show that the EW system had been configured,and the use of it organized, in a manner that facilitates support of inter-departmental coordination of work. We identify, describe and discuss the challenges related to the difficulty of accommodating the heterogeneous practices and demonstrate the complexity of organizing cooperative work using artifacts and technology across organizational units.

AB - We present an ethnographic study of the organizational aspects of the use of an electronic whiteboard (EW) system implemented in a Danish hospital located in Nykøbing Falster (NFH). The EW system had originally been developed for the emergency department (ED), but had later been extended to the entire hospital, and the study was conducted about 10 months its implementation. The study focuses on coordination regarding inter-departmental ordering of surgical operations via the EW system. The research question asked whether clinicians experienced impacts, andchallenges in this respect. The results of the study show that the EW system had been configured,and the use of it organized, in a manner that facilitates support of inter-departmental coordination of work. We identify, describe and discuss the challenges related to the difficulty of accommodating the heterogeneous practices and demonstrate the complexity of organizing cooperative work using artifacts and technology across organizational units.

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