User-Driven Designs in Medical Informatics: Developing and Implementing Support forInter-departmental Coordination of Hospital Work using Electronic Whiteboard

Jens Vejrup Lassen, Jesper Simonsen

    Research output: Contribution to journalConference articleResearchpeer-review

    Abstract

    We present an ethnographic study of the organizational aspects of the use of an electronic whiteboard (EW) system implemented in a Danish hospital located in Nykøbing Falster (NFH). The EW system had originally been developed for the emergency department (ED), but had later been extended to the entire hospital, and the study was conducted about 10 months its implementation. The study focuses on coordination regarding inter-departmental ordering of surgical operations via the EW system. The research question asked whether clinicians experienced impacts, and
    challenges in this respect. The results of the study show that the EW system had been configured,and the use of it organized, in a manner that facilitates support of inter-departmental coordination of work. We identify, describe and discuss the challenges related to the difficulty of accommodating the heterogeneous practices and demonstrate the complexity of organizing cooperative work using artifacts and technology across organizational units.
    Original languageEnglish
    JournalIRIS: Selected Papers of the Information Systems Research Seminar in Scandinavia
    Volume7
    Issue number5
    Number of pages15
    ISSN1891-9863
    Publication statusPublished - 30 Dec 2014
    Event37th Information Systems Research Seminar in Scandinavia: Designing Human Technologies - Ringsted, Denmark
    Duration: 10 Aug 201413 Aug 2014

    Conference

    Conference37th Information Systems Research Seminar in Scandinavia
    CountryDenmark
    CityRingsted
    Period10/08/201413/08/2014

    Keywords

    • user driven innovation
    • Participative Design
    • Coordination
    • coordination of work
    • colaboration
    • ethnographic fieldwork
    • effects-driven IT development

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