Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems

Morten Hertzum, Torkil Clemmensen, Kasper Hornbæk, Jyoti Kumar, Qingxin Shi, Pradeep Yammiyavar

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

    Abstract

    Whereas research on usability predominantly employs universal definitions of the aspects that comprise usability, people experience their use of information systems through personal constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of information systems: cultural background (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find that for the user group frustrating and useful systems are experienced similarly, whereas for the developers frustrating systems are experienced similarly to easy-to-use systems. Looking at the most characteristic construct for each participant we find that Chinese participants use constructs related to security, task types, training, and system issues, whereas Danish and to some extent Indian participants make more use of constructs traditionally associated with usability (e.g., easy-to-use, intuitive, and liked). Further analysis of the data is ongoing
    Original languageEnglish
    Title of host publicationUsability and Internationalization. HCI and Culture : Second International Conference on Usability and Internationalization, UI-HCII 2007
    EditorsN. Aykin
    Number of pages10
    Volume10
    PublisherSpringer
    Publication date2007
    Pages317-326
    ISBN (Print)978-3-540-73286-0
    DOIs
    Publication statusPublished - 2007
    EventHCI International 2007 - Beijing, China
    Duration: 22 Jul 200727 Jul 2007

    Conference

    ConferenceHCI International 2007
    CountryChina
    CityBeijing
    Period22/07/200727/07/2007
    SeriesLecture Notes in Computer Science
    Volume4559
    ISSN0302-9743

    Keywords

    • cultural usability
    • usage experience
    • repertory-grid technique

    Cite this

    Hertzum, M., Clemmensen, T., Hornbæk, K., Kumar, J., Shi, Q., & Yammiyavar, P. (2007). Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. In N. Aykin (Ed.), Usability and Internationalization. HCI and Culture: Second International Conference on Usability and Internationalization, UI-HCII 2007 (Vol. 10, pp. 317-326). Springer. Lecture Notes in Computer Science, Vol.. 4559 https://doi.org/10.1007/978-3-540-73287-7_39