Usability Constructs

A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems

Morten Hertzum, Torkil Clemmensen, Kasper Hornbæk, Jyoti Kumar, Qingxin Shi, Pradeep Yammiyavar

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

Whereas research on usability predominantly employs universal definitions of the aspects that comprise usability, people experience their use of information systems through personal constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of information systems: cultural background (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find that for the user group frustrating and useful systems are experienced similarly, whereas for the developers frustrating systems are experienced similarly to easy-to-use systems. Looking at the most characteristic construct for each participant we find that Chinese participants use constructs related to security, task types, training, and system issues, whereas Danish and to some extent Indian participants make more use of constructs traditionally associated with usability (e.g., easy-to-use, intuitive, and liked). Further analysis of the data is ongoing
Original languageEnglish
Title of host publicationUsability and Internationalization. HCI and Culture : Second International Conference on Usability and Internationalization, UI-HCII 2007
EditorsN. Aykin
Number of pages10
Volume10
PublisherSpringer
Publication date2007
Pages317-326
ISBN (Print)978-3-540-73286-0
DOIs
Publication statusPublished - 2007
EventHCI International 2007 - Beijing, China
Duration: 22 Jul 200727 Jul 2007

Conference

ConferenceHCI International 2007
CountryChina
CityBeijing
Period22/07/200727/07/2007
SeriesLecture Notes in Computer Science
Volume4559
ISSN0302-9743

Keywords

  • cultural usability
  • usage experience
  • repertory-grid technique

Cite this

Hertzum, M., Clemmensen, T., Hornbæk, K., Kumar, J., Shi, Q., & Yammiyavar, P. (2007). Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. In N. Aykin (Ed.), Usability and Internationalization. HCI and Culture: Second International Conference on Usability and Internationalization, UI-HCII 2007 (Vol. 10, pp. 317-326). Springer. Lecture Notes in Computer Science, Vol.. 4559 https://doi.org/10.1007/978-3-540-73287-7_39
Hertzum, Morten ; Clemmensen, Torkil ; Hornbæk, Kasper ; Kumar, Jyoti ; Shi, Qingxin ; Yammiyavar, Pradeep. / Usability Constructs : A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. Usability and Internationalization. HCI and Culture: Second International Conference on Usability and Internationalization, UI-HCII 2007. editor / N. Aykin. Vol. 10 Springer, 2007. pp. 317-326 (Lecture Notes in Computer Science, Vol. 4559).
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abstract = "Whereas research on usability predominantly employs universal definitions of the aspects that comprise usability, people experience their use of information systems through personal constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of information systems: cultural background (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find that for the user group frustrating and useful systems are experienced similarly, whereas for the developers frustrating systems are experienced similarly to easy-to-use systems. Looking at the most characteristic construct for each participant we find that Chinese participants use constructs related to security, task types, training, and system issues, whereas Danish and to some extent Indian participants make more use of constructs traditionally associated with usability (e.g., easy-to-use, intuitive, and liked). Further analysis of the data is ongoing",
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Hertzum, M, Clemmensen, T, Hornbæk, K, Kumar, J, Shi, Q & Yammiyavar, P 2007, Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. in N Aykin (ed.), Usability and Internationalization. HCI and Culture: Second International Conference on Usability and Internationalization, UI-HCII 2007. vol. 10, Springer, Lecture Notes in Computer Science, vol. 4559, pp. 317-326, Beijing, China, 22/07/2007. https://doi.org/10.1007/978-3-540-73287-7_39

Usability Constructs : A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. / Hertzum, Morten; Clemmensen, Torkil; Hornbæk, Kasper; Kumar, Jyoti; Shi, Qingxin; Yammiyavar, Pradeep.

Usability and Internationalization. HCI and Culture: Second International Conference on Usability and Internationalization, UI-HCII 2007. ed. / N. Aykin. Vol. 10 Springer, 2007. p. 317-326 (Lecture Notes in Computer Science, Vol. 4559).

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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Hertzum M, Clemmensen T, Hornbæk K, Kumar J, Shi Q, Yammiyavar P. Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. In Aykin N, editor, Usability and Internationalization. HCI and Culture: Second International Conference on Usability and Internationalization, UI-HCII 2007. Vol. 10. Springer. 2007. p. 317-326. (Lecture Notes in Computer Science, Vol. 4559). https://doi.org/10.1007/978-3-540-73287-7_39