Trust in Online Interaction: An Analysis of the Socio-psychological features of Online Communities and User Engagement

Smiljana Antonijević, Laura Gurak

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


This paper is part of the authors’ joint project on trust in online interaction, and it contributes to the enhancement of collaborative knowledge environments by advancing our understanding of key socio-psychological features of online communities and user engagement. We first review the history of online communities and user engagement, focusing on the socio-psychological features of trust in online interaction. Next, we discuss the issue of trust with regard to user- generated content and cultural heritage, highlighting the issues of trusting beliefs, trusting intentions, and trust transfer. Finally, we argue that a diachronic understanding of online practices holds the capacity to explain much of what we see online today, and we propose that the power of this digital legacy should particularly be valued and employed in the institutions and contexts promoting and fostering cultural heritage in both traditional and contemporary forms.
Original languageEnglish
Title of host publicationCultural Heritage Online
PublisherFondazione Rinascimento Digitale
Publication date2009
Publication statusPublished - 2009
Externally publishedYes

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