Towards SME Growth: RPA as an Intervention Technology in Action Design Research

Peter Eli Friis-Jensen; Mads Hougaard; Magnus Rotvit Perlt Hansen

Towards SME Growth: RPA as an Intervention Technology in Action Design Research

Peter Eli Friis-Jensen, Mads Hougaard, Magnus Rotvit Perlt Hansen

Research output: Contribution to conference › Paper › Research › peer-review

Abstract

Small to medium enterprises are in a constant battle of stabilising internal support and development processes vs their external growth potential. Identifying fitting technologies that can support this stabilisation while still enabling scalable growth is a difficult challenge, especially for practitioners
who want to maximise productivity rather than getting in a perpetual state of learning and developing new technologies. In this study we use action design research to establish two robotic process automation interventions in an SME to identify the technological design features that technology interventions should have to establish stabilised and balanced internal and external growth
processes. In this Research-In-Progress we work in close cooperation with the firm Lindgaard Pedersen to attempt implementing RPAs in their business to explore different design features that can help establish a proper implementation of RPA in a small to medium enterprise setting

Original language	English
Publication date	16 Jun 2023
Number of pages	10
Publication status	Published - 16 Jun 2023
Event	31st European Conference on Information Systems: Co-creating Sustainable Digital Futures - Kristiansand, Norway Duration: 11 Jun 2023 → 16 Jun 2023 Conference number: 31 https://ecis2023.no/

Conference

Conference	31st European Conference on Information Systems
Number	31
Country/Territory	Norway
City	Kristiansand
Period	11/06/2023 → 16/06/2023
Internet address	https://ecis2023.no/

Keywords

Intelligent automation
Robotic Process Automation (RPA)
Small to medium enterprises
Action Design Research
Business growth
Organisational development

Link to document

https://aisel.aisnet.org/ecis2023_rip/15

Cite this

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title = "Towards SME Growth: RPA as an Intervention Technology in Action Design Research",

abstract = "Small to medium enterprises are in a constant battle of stabilising internal support and development processes vs their external growth potential. Identifying fitting technologies that can support this stabilisation while still enabling scalable growth is a difficult challenge, especially for practitionerswho want to maximise productivity rather than getting in a perpetual state of learning and developing new technologies. In this study we use action design research to establish two robotic process automation interventions in an SME to identify the technological design features that technology interventions should have to establish stabilised and balanced internal and external growthprocesses. In this Research-In-Progress we work in close cooperation with the firm Lindgaard Pedersen to attempt implementing RPAs in their business to explore different design features that can help establish a proper implementation of RPA in a small to medium enterprise setting ",

keywords = "Intelligent automation, Robotic Process Automation (RPA), Small to medium enterprises, Action Design Research, Business growth, Organisational development",

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TY - CONF

T1 - Towards SME Growth

T2 - 31st European Conference on Information Systems

AU - Friis-Jensen, Peter Eli

AU - Hougaard, Mads

AU - Hansen, Magnus Rotvit Perlt

N1 - Conference code: 31

PY - 2023/6/16

Y1 - 2023/6/16

N2 - Small to medium enterprises are in a constant battle of stabilising internal support and development processes vs their external growth potential. Identifying fitting technologies that can support this stabilisation while still enabling scalable growth is a difficult challenge, especially for practitionerswho want to maximise productivity rather than getting in a perpetual state of learning and developing new technologies. In this study we use action design research to establish two robotic process automation interventions in an SME to identify the technological design features that technology interventions should have to establish stabilised and balanced internal and external growthprocesses. In this Research-In-Progress we work in close cooperation with the firm Lindgaard Pedersen to attempt implementing RPAs in their business to explore different design features that can help establish a proper implementation of RPA in a small to medium enterprise setting

AB - Small to medium enterprises are in a constant battle of stabilising internal support and development processes vs their external growth potential. Identifying fitting technologies that can support this stabilisation while still enabling scalable growth is a difficult challenge, especially for practitionerswho want to maximise productivity rather than getting in a perpetual state of learning and developing new technologies. In this study we use action design research to establish two robotic process automation interventions in an SME to identify the technological design features that technology interventions should have to establish stabilised and balanced internal and external growthprocesses. In this Research-In-Progress we work in close cooperation with the firm Lindgaard Pedersen to attempt implementing RPAs in their business to explore different design features that can help establish a proper implementation of RPA in a small to medium enterprise setting

KW - Intelligent automation

KW - Robotic Process Automation (RPA)

KW - Small to medium enterprises

KW - Action Design Research

KW - Business growth

KW - Organisational development

M3 - Paper

Y2 - 11 June 2023 through 16 June 2023

ER -