Practice-based research provides a special view on service innovation as emerging from everyday actions related to social worlds (Ellström, 2010; Feldman and Orlikowski, 2011; Fuglsang and Sørensen, 2011; Skålén et al., 2015) rather than being only a result of systematic R&D activities. This view may be particularly relevant to services that are seldom R&D based and often develop from employees' and customers' experiences and practices. Thus, from a practice-based perspective, innovation is difficult to control and linearize. Yet, recognizing the practice-based character of innovation may enable service managers to engage with and further develop innovative activities present in an organization.
|Title of host publication||Services, Experiences and Innovation : Integrating and Extending Research|
|Editors||Ada Scupola, Lars Fuglsang|
|Number of pages||17|
|Place of Publication||Cheltenham|
|Publisher||Edward Elgar Publishing|
|Publication status||Published - 2018|
|Series||Services, economy and innovation|