TY - CHAP
T1 - Towards a theory of a practice-based approach to service innovation within spheres of interaction
AU - Fuglsang, Lars
PY - 2018
Y1 - 2018
N2 - Practice-based research provides a special view on service innovation as emerging from everyday actions related to social worlds (Ellström, 2010; Feldman and Orlikowski, 2011; Fuglsang and Sørensen, 2011; Skålén et al., 2015) rather than being only a result of systematic R&D activities. This view may be particularly relevant to services that are seldom R&D based and often develop from employees' and customers' experiences and practices. Thus, from a practice-based perspective, innovation is difficult to control and linearize. Yet, recognizing the practice-based character of innovation may enable service managers to engage with and further develop innovative activities present in an organization.
AB - Practice-based research provides a special view on service innovation as emerging from everyday actions related to social worlds (Ellström, 2010; Feldman and Orlikowski, 2011; Fuglsang and Sørensen, 2011; Skålén et al., 2015) rather than being only a result of systematic R&D activities. This view may be particularly relevant to services that are seldom R&D based and often develop from employees' and customers' experiences and practices. Thus, from a practice-based perspective, innovation is difficult to control and linearize. Yet, recognizing the practice-based character of innovation may enable service managers to engage with and further develop innovative activities present in an organization.
UR - https://www.e-elgar.com/shop/gbp/services-experiences-and-innovation-9781788114295.html
U2 - 10.4337/9781788114301.00015
DO - 10.4337/9781788114301.00015
M3 - Book chapter
SN - 9781788114295
T3 - Services, economy and innovation
SP - 147
EP - 164
BT - Services, Experiences and Innovation
A2 - Scupola, Ada
A2 - Fuglsang, Lars
PB - Edward Elgar Publishing
CY - Cheltenham
ER -