Towards a theory of a practice-based approach to service innovation within spheres of interaction

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Abstract

Practice-based research provides a special view on service innovation as emerging from everyday actions related to social worlds (Ellström, 2010; Feldman and Orlikowski, 2011; Fuglsang and Sørensen, 2011; Skålén et al., 2015) rather than being only a result of systematic R&D activities. This view may be particularly relevant to services that are seldom R&D based and often develop from employees' and customers' experiences and practices. Thus, from a practice-based perspective, innovation is difficult to control and linearize. Yet, recognizing the practice-based character of innovation may enable service managers to engage with and further develop innovative activities present in an organization.
Original languageEnglish
Title of host publicationServices, Experiences and Innovation : Integrating and Extending Research
EditorsAda Scupola, Lars Fuglsang
Number of pages17
Place of PublicationCheltenham
PublisherEdward Elgar Publishing
Publication date2018
Pages147-164
Chapter8
ISBN (Print)9781788114295
ISBN (Electronic)9781788114301
Publication statusPublished - 2018
SeriesServices, economy and innovation

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