Abstract
Digital transformation (DT) promises efficiency and timesaving, yet it often leads to temporal burdens. This paper explores how time structures and subjective temporal experiences shape technostress in a Danish hospital department specializing in cancer diagnostics. Drawing on 15 qualitative interviews and 185 technostress instances, we reveal how IT systems introduce delays, fragmentation, and invisible tasks, affecting both workflow and patient diagnosis. Our findings show a clash between the temporality of IT systems and the urgency of clinical care, with delays intensifying technostress, particularly for staff closely involved in patient diagnosis. By applying a temporal lens to technostress, we uncover how perceived time loss, waiting, and delays connect to technostress. This study contributes to IS research by extending technostress theory beyond the transactional model and highlights the importance of incorporating temporal concepts to understand the nuanced, practice-based experiences of technostress.
| Original language | English |
|---|---|
| Publication date | Jun 2025 |
| Number of pages | 3 |
| Publication status | Published - Jun 2025 |
| Event | European Conference of Information Systems 2025: Co-creating value for an intelligent future - Amman, Jordan Duration: 15 Jun 2025 → 18 Jun 2025 https://ecis2025.eu/schedule/conference-program/ |
Conference
| Conference | European Conference of Information Systems 2025 |
|---|---|
| Country/Territory | Jordan |
| City | Amman |
| Period | 15/06/2025 → 18/06/2025 |
| Other | The European Conference on Information Systems (ECIS) 2025, to be held in Amman, Jordan, will center around the theme “Co-Creating Value for an Intelligent Future.” As we stand on the brink of a new era marked by rapid advancements in artificial intelligence and digital technologies, the concept of value co-creation becomes increasingly significant. The theme emphasizes the integration of human intelligence with emerging technologies to enhance decision-making processes, improve efficiency, and create new opportunities. It recognizes the need for ethical considerations and sustainable practices in the development and deployment of these technologies. By bringing together thought leaders, researchers, and practitioners.<br/><br/>Nestled in the heart of the Middle East, Amman, the vibrant capital of Jordan, is a city rich in history and modernity. From its ancient roots dating back to the Neolithic period, Amman is a living testament to the region’s cultural heritage, seamlessly blending historical sites like the Roman Amphitheater and the Citadel with contemporary art galleries and trendy cafes. Jordan, known for its warm hospitality and iconic archaeological sites such as Petra, has emerged as a center for innovation and knowledge exchange in the Middle East. The country’s significant strides in education and technology have fostered a dynamic environment, attracting researchers, entrepreneurs, and tech enthusiasts. Amman, in particular, is becoming a hub for tech startups and digital innovation, making it an ideal location for ECIS 2025. The city’s spirit of inclusivity and its strategic position at the crossroads of the region provide a perfect backdrop for a conference dedicated to exploring the integration of advanced technologies and their impact on society, as global experts gather to discuss co-creating value for an intelligent future. |
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Keywords
- Technostress
- Time
- Healthcare IT
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