User apprehensions and expectations in healthcare IS implementations

Magnus Rotvit Perlt Hansen, Thomas Ejnefjäll

Research output: Contribution to conferencePaperResearchpeer-review


We report on the initial findings from a qualitative user expectations study of a Patient Data Management System implementation in an Intensive Care Unit in a Swedish hospital. By drawing on grounded theory we take an open focus on the concepts of fears and beliefs and find that specifically the users’ stories of their expectations towards the implementation project seem to influence their apprehensions on similar terms as their existing experiences. The main theoretical contribution here is a framework showing that apprehensions are derived from not only past experience but also new expectations. We also contribute with the finding that uncertain aspects of users’ existing work practices lead to positively valued expectations. Practically, we argue that users’ certainties toward the IS implementation may actually lead to uncertainty in other areas and propose that further research should focus more in-depth on the directions of apprehensions.
Translated title of the contributionTilbagehold og forventninger
Original languageEnglish
Publication date2015
Number of pages15
Publication statusPublished - 2015
EventInformation systems research seminar in Scandinavia - Oulo, Oulo, Finland
Duration: 7 Aug 201510 Aug 2015
Conference number: 38


ConferenceInformation systems research seminar in Scandinavia


  • Information systems
  • information technology
  • adoption
  • healthcare
  • apprehensions
  • implementation
  • expectations

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