The process of service infusion in manufacturing companies and the impact on corporate strategies in the service solutions market - driving forces and components: A case study of 'servitization' in the life cycle of Wind Power Turbines and de development of corporate strategies in the marketing of O&M Services.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

The aim of this paper is to investigate the impact of ‘servitization’ and ‘service infusion’ in manufacturing companies (e.g. the wind turbine industry), how it changes the industry ́s ‘product-service systems’ (PSS) defined as “a marketable set of products and services ca-pable of jointly fulfilling a user ́s need” (Goedekoop et al 1999) and why services are increas-ingly becoming an important part of the business model and innovation process of complex capital goods and products resulting in different corporate strategies for the solutions market. How the manufacturing companies decides to organize (‘internally’ or ‘externally’) their offer-ings in the service solutions market, i.e. choose their corporate strategy regarding the service solutions market is determined by the impact of the specific market, the complexity of their goods and services, use of ‘big data’, the institutional ‘set up’ on different geographical mar-kets and their specific customer relations.
Original languageEnglish
Title of host publication27th RESER Conference Bilbao Sep 7-9 2017 : The Crucial Role of Services in Business and Cities Competitiveness
EditorsEstibaliz Hernandez, David Sanchez, Saioa Arando
Number of pages24
Place of PublicationBilbao
PublisherMondragon Unibertsitatea
Publication date7 Sep 2017
Pages735-759
ISBN (Print)978-84-697-5412-2
Publication statusPublished - 7 Sep 2017
EventRESER Annual Conference in Bilbao, Spain: The crucial role of services in business and cities competitiveness - Bilbao, Spain
Duration: 7 Sep 20179 Sep 2017
Conference number: 27
http://www.reser2017.com/ (Conference homepage)

Conference

ConferenceRESER Annual Conference in Bilbao, Spain
Number27
CountrySpain
CityBilbao
Period07/09/201709/09/2017
Internet address

Keywords

  • Servitization
  • Product-Service-Systems
  • Corporate Strategies
  • Wind Turbine Industry
  • Service Solutions Market and O&M (Output & Maintenance) Service Agreements

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