| Original language | English |
|---|---|
| Title of host publication | The Handbook of Service Industries |
| Number of pages | 14 |
| Place of Publication | Cheltenham |
| Publisher | Edward Elgar Publishing |
| Publication date | 2007 |
| Pages | 19-33 |
| ISBN (Print) | 978 1 84064 948 2 |
| ISBN (Electronic) | 978 1 84720 526 1 |
| Publication status | Published - 2007 |
The Nature of Services
Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research