the dynamics of the service delivery process:: a value-based approach

the dynamics of the service delivery process: a value-based approach

Jan Mattsson, Jos Lemmink, Martin Wetzels, ko de ruyter

Research output: Contribution to journal › Journal article › Research › peer-review

Original language	English
Journal	international journal of research in marketing
Volume	14
Pages (from-to)	231-243
Publication status	Published - 25 Feb 1997

@article{8c861a78817848d2a8ea4de7413d55a8,

title = "the dynamics of the service delivery process:: a value-based approach",

author = "Jan Mattsson and Jos Lemmink and Martin Wetzels and {de ruyter}, ko",

year = "1997",

month = feb,

day = "25",

language = "English",

volume = "14",

pages = "231--243",

journal = "international journal of research in marketing",

}