The crucial factor for customers: From service quality to experience – and back again?

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Original languageEnglish
Title of host publication17th QMOD-ICQSS proceedings
EditorsSu Mi Dahlgaard-Park, Jens J. Dahlgaard
Place of PublicationLund
PublisherLund University Library Press
Publication date4 Jun 2014
ISBN (Print)978-91-7623-086-2
Publication statusPublished - 4 Jun 2014
Event17th QMOD Conference on Quality & Service Sciences - Prague, Czech Republic
Duration: 3 Sep 20145 Sep 2014


Conference17th QMOD Conference on Quality & Service Sciences
CountryCzech Republic

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