The crucial factor for customers

From service quality to experience – and back again?

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Original languageEnglish
Title of host publication17th QMOD-ICQSS proceedings
EditorsSu Mi Dahlgaard-Park, Jens J. Dahlgaard
Place of PublicationLund
PublisherLund University Library Press
Publication date4 Jun 2014
ISBN (Print)978-91-7623-086-2
Publication statusPublished - 4 Jun 2014
Event17th QMOD Conference on Quality & Service Sciences - Prague, Czech Republic
Duration: 3 Sep 20145 Sep 2014

Conference

Conference17th QMOD Conference on Quality & Service Sciences
LocationPrague
CountryCzech Republic
Period03/09/201405/09/2014

Cite this

Sundbo, J. (2014). The crucial factor for customers: From service quality to experience – and back again? In S. M. Dahlgaard-Park, & J. J. Dahlgaard (Eds.), 17th QMOD-ICQSS proceedings Lund: Lund University Library Press.
Sundbo, Jon. / The crucial factor for customers : From service quality to experience – and back again?. 17th QMOD-ICQSS proceedings. editor / Su Mi Dahlgaard-Park ; Jens J. Dahlgaard. Lund : Lund University Library Press, 2014.
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title = "The crucial factor for customers: From service quality to experience – and back again?",
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language = "English",
isbn = "978-91-7623-086-2",
editor = "Dahlgaard-Park, {Su Mi} and Dahlgaard, {Jens J.}",
booktitle = "17th QMOD-ICQSS proceedings",
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Sundbo, J 2014, The crucial factor for customers: From service quality to experience – and back again? in SM Dahlgaard-Park & JJ Dahlgaard (eds), 17th QMOD-ICQSS proceedings. Lund University Library Press, Lund, Czech Republic, 03/09/2014.

The crucial factor for customers : From service quality to experience – and back again? / Sundbo, Jon.

17th QMOD-ICQSS proceedings. ed. / Su Mi Dahlgaard-Park; Jens J. Dahlgaard. Lund : Lund University Library Press, 2014.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

TY - GEN

T1 - The crucial factor for customers

T2 - From service quality to experience – and back again?

AU - Sundbo, Jon

PY - 2014/6/4

Y1 - 2014/6/4

M3 - Article in proceedings

SN - 978-91-7623-086-2

BT - 17th QMOD-ICQSS proceedings

A2 - Dahlgaard-Park, Su Mi

A2 - Dahlgaard, Jens J.

PB - Lund University Library Press

CY - Lund

ER -

Sundbo J. The crucial factor for customers: From service quality to experience – and back again? In Dahlgaard-Park SM, Dahlgaard JJ, editors, 17th QMOD-ICQSS proceedings. Lund: Lund University Library Press. 2014