The crucial factor for customers: From service quality to experience – and back again?

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Original languageEnglish
Title of host publication17th QMOD-ICQSS proceedings
EditorsSu Mi Dahlgaard-Park, Jens J. Dahlgaard
Place of PublicationLund
PublisherLund University Library Press
Publication date4 Jun 2014
ISBN (Print)978-91-7623-086-2
Publication statusPublished - 4 Jun 2014
Event17th QMOD Conference on Quality & Service Sciences - Prague, Czech Republic
Duration: 3 Sep 20145 Sep 2014

Conference

Conference17th QMOD Conference on Quality & Service Sciences
LocationPrague
CountryCzech Republic
Period03/09/201405/09/2014

Cite this

Sundbo, J. (2014). The crucial factor for customers: From service quality to experience – and back again? In S. M. Dahlgaard-Park, & J. J. Dahlgaard (Eds.), 17th QMOD-ICQSS proceedings Lund University Library Press.