The complex relationship between ICT and innovation in services

a literature review

Giulia Nardelli

    Research output: Contribution to journalConference articleResearchpeer-review

    Abstract

    Recent literature reveals the increasingly important role of ICT within innovation in services. The heterogeneity of existing literature on the topic makes it harder to identify the main problem areas and to spot the critical knowledge gaps when planning and executing research on ICT and innovation in services. This paper aims at outlining how scholars have investigated the relationship between ICT and innovation in services so far, by analyzing the fragmented body of knowledge available on the topic, to strengthen the problem area as field of study and support its progress. The results of the literature review were derived through a concept-centric analysis of the existing research on ICT and innovation in services. The outcome of the literature review is a conceptual typology that organizes and summarizes the body of knowledge on ICT and innovation in services, and reveals the critical knowledge gaps along with an agenda for future research.
    Original languageEnglish
    Book seriesLecture Notes in Business Information Processing
    Volume124
    Issue number1
    Pages (from-to)1-24
    ISSN1865-1348
    DOIs
    Publication statusPublished - Aug 2012
    EventThe Third Scandinavian Conference on Information Systems: Designing the Interactive Society - Sigtuna, Sweden
    Duration: 17 Aug 201220 Aug 2012
    Conference number: 3

    Conference

    ConferenceThe Third Scandinavian Conference on Information Systems
    Number3
    CountrySweden
    CitySigtuna
    Period17/08/201220/08/2012

    Keywords

    • ICT
    • service
    • innovation
    • integration
    • open innovation

    Cite this

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    abstract = "Recent literature reveals the increasingly important role of ICT within innovation in services. The heterogeneity of existing literature on the topic makes it harder to identify the main problem areas and to spot the critical knowledge gaps when planning and executing research on ICT and innovation in services. This paper aims at outlining how scholars have investigated the relationship between ICT and innovation in services so far, by analyzing the fragmented body of knowledge available on the topic, to strengthen the problem area as field of study and support its progress. The results of the literature review were derived through a concept-centric analysis of the existing research on ICT and innovation in services. The outcome of the literature review is a conceptual typology that organizes and summarizes the body of knowledge on ICT and innovation in services, and reveals the critical knowledge gaps along with an agenda for future research.",
    keywords = "ICT, service, innovation, integration, open innovation",
    author = "Giulia Nardelli",
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    language = "English",
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    The complex relationship between ICT and innovation in services : a literature review. / Nardelli, Giulia.

    In: Lecture Notes in Business Information Processing, Vol. 124, No. 1, 08.2012, p. 1-24.

    Research output: Contribution to journalConference articleResearchpeer-review

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    AB - Recent literature reveals the increasingly important role of ICT within innovation in services. The heterogeneity of existing literature on the topic makes it harder to identify the main problem areas and to spot the critical knowledge gaps when planning and executing research on ICT and innovation in services. This paper aims at outlining how scholars have investigated the relationship between ICT and innovation in services so far, by analyzing the fragmented body of knowledge available on the topic, to strengthen the problem area as field of study and support its progress. The results of the literature review were derived through a concept-centric analysis of the existing research on ICT and innovation in services. The outcome of the literature review is a conceptual typology that organizes and summarizes the body of knowledge on ICT and innovation in services, and reveals the critical knowledge gaps along with an agenda for future research.

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    KW - integration

    KW - open innovation

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