Take Users Seriously, But Take a Deeper Look: Organizational and Technical Effects from Designing with an Ethnographically Inspired Approach

Jesper Simonsen, Finn Kensing

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


    The paper presents a conceptual framework and a coherent method for design in an organizational context within the PD tradition. The MUST method has been developed throughout 10 projects in Danish and American organiza-tions, and it has recently been evaluated, and adopted by IT professionals within a large Danish organization. The method is based on thorough participation with users and managers, and it combines the use of ethnographic tech-niques and intervention. The paper describes the application area and perspective of the MUST method, presents six general principles on which the method is based, and describes five main activities providing a stepwise decision making process in relation to the overall design process. The paper concludes with a brief comparison of the MUST method with other approaches and by summing up the main points.
    Original languageEnglish
    Title of host publicationPDC'94 Proceedings of the Third Biennial Conference on Participatory Design
    EditorsRandall Trigg, Susan Irwin Anderson, Elizabeth Dykstra-Erickson
    Publication date1994
    Publication statusPublished - 1994
    EventThe Third Biennial Conference on Participatory Design - Sheraton Imperial Hotel and Conference Center, Chapel Hill, North Carolina, United States
    Duration: 26 Oct 199427 Oct 1994


    ConferenceThe Third Biennial Conference on Participatory Design
    LocationSheraton Imperial Hotel and Conference Center
    CountryUnited States
    CityChapel Hill, North Carolina
    Internet address

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