Supporting Hospital Inter-departmental Coordination of work with Electronic Whiteboards

Jens Vejrup Lassen, Jesper Simonsen

Research output: Contribution to conferencePaperResearchpeer-review

Abstract

We present an ethnographic study of the organizational aspects of the use of an electronic whiteboard (EW) system implemented in a Danish hospital located in Nykøbing Falster (NFH) . The EW system had originally been developed for the emergency department (ED), but had later been extended to the entire hospital, and the study was conducted about 10 months after that time. The study focuses on coordination regarding inter-departmental ordering of surgical operations via the EW system. The research question asked whether clinicians experienced impacts or consequences, and the challenges in this respect. The results of the study show that the EW system had been configured and use of it organized in a manner that facilitates support of inter-departmental coordination. We identify, describe and discuss the challenges related to the difficulty of accommodating the heterogeneous practices and demonstrate the complexity of organizing cooperative work using artifacts and technology across organizational units.
Original languageEnglish
Publication date13 Aug 2014
Number of pages13
Publication statusPublished - 13 Aug 2014
Event37th Information Systems Research Seminar in Scandinavia: Designing Human Technologies - Ringsted, Denmark
Duration: 10 Aug 201413 Aug 2014

Conference

Conference37th Information Systems Research Seminar in Scandinavia
CountryDenmark
CityRingsted
Period10/08/201413/08/2014

Keywords

  • User-driven design
  • Participatory design
  • effects-driven IT development
  • cooperation
  • mutual learning
  • colaboration
  • cooridnation of work
  • Healthcare informatics

Cite this

Lassen, J. V., & Simonsen, J. (2014). Supporting Hospital Inter-departmental Coordination of work with Electronic Whiteboards. Paper presented at 37th Information Systems Research Seminar in Scandinavia, Ringsted, Denmark.
Lassen, Jens Vejrup ; Simonsen, Jesper. / Supporting Hospital Inter-departmental Coordination of work with Electronic Whiteboards. Paper presented at 37th Information Systems Research Seminar in Scandinavia, Ringsted, Denmark.13 p.
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Lassen, JV & Simonsen, J 2014, 'Supporting Hospital Inter-departmental Coordination of work with Electronic Whiteboards' Paper presented at 37th Information Systems Research Seminar in Scandinavia, Ringsted, Denmark, 10/08/2014 - 13/08/2014, .

Supporting Hospital Inter-departmental Coordination of work with Electronic Whiteboards. / Lassen, Jens Vejrup; Simonsen, Jesper.

2014. Paper presented at 37th Information Systems Research Seminar in Scandinavia, Ringsted, Denmark.

Research output: Contribution to conferencePaperResearchpeer-review

TY - CONF

T1 - Supporting Hospital Inter-departmental Coordination of work with Electronic Whiteboards

AU - Lassen, Jens Vejrup

AU - Simonsen, Jesper

PY - 2014/8/13

Y1 - 2014/8/13

N2 - We present an ethnographic study of the organizational aspects of the use of an electronic whiteboard (EW) system implemented in a Danish hospital located in Nykøbing Falster (NFH) . The EW system had originally been developed for the emergency department (ED), but had later been extended to the entire hospital, and the study was conducted about 10 months after that time. The study focuses on coordination regarding inter-departmental ordering of surgical operations via the EW system. The research question asked whether clinicians experienced impacts or consequences, and the challenges in this respect. The results of the study show that the EW system had been configured and use of it organized in a manner that facilitates support of inter-departmental coordination. We identify, describe and discuss the challenges related to the difficulty of accommodating the heterogeneous practices and demonstrate the complexity of organizing cooperative work using artifacts and technology across organizational units.

AB - We present an ethnographic study of the organizational aspects of the use of an electronic whiteboard (EW) system implemented in a Danish hospital located in Nykøbing Falster (NFH) . The EW system had originally been developed for the emergency department (ED), but had later been extended to the entire hospital, and the study was conducted about 10 months after that time. The study focuses on coordination regarding inter-departmental ordering of surgical operations via the EW system. The research question asked whether clinicians experienced impacts or consequences, and the challenges in this respect. The results of the study show that the EW system had been configured and use of it organized in a manner that facilitates support of inter-departmental coordination. We identify, describe and discuss the challenges related to the difficulty of accommodating the heterogeneous practices and demonstrate the complexity of organizing cooperative work using artifacts and technology across organizational units.

KW - User-driven design

KW - Participatory design

KW - effects-driven IT development

KW - cooperation

KW - mutual learning

KW - colaboration

KW - cooridnation of work

KW - Healthcare informatics

M3 - Paper

ER -

Lassen JV, Simonsen J. Supporting Hospital Inter-departmental Coordination of work with Electronic Whiteboards. 2014. Paper presented at 37th Information Systems Research Seminar in Scandinavia, Ringsted, Denmark.