Service improvement and innovation

Research output: Chapter in Book/Report/Conference proceedingEncyclopedia chapterResearchpeer-review

Original languageEnglish
Title of host publicationThe SAGE Encyclopedia of Quality and the Service Economy
EditorsSu-Mi Dahlgaard-Park
Place of PublicationLondon
PublisherSAGE Publications
Publication date2015
Pages692-696
ISBN (Print)978-1-4522-5672-6
ISBN (Electronic) 9781483346366
DOIs
Publication statusPublished - 2015

Cite this

Sundbo, J. (2015). Service improvement and innovation. In S-M. Dahlgaard-Park (Ed.), The SAGE Encyclopedia of Quality and the Service Economy (pp. 692-696). SAGE Publications. https://doi.org/10.4135/9781483346366.n193