Service Encounter Based: Innovation and Tourism

    Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

    Original languageEnglish
    Title of host publicationKnowledge Management in Tourism : Policy and Governance Applications
    EditorsEudardo Fayos Sola, Joao Albino Matos da Silva, Jafar Jafari
    Place of PublicationBingley
    PublisherEmerald Group Publishing
    Publication date28 Dec 2012
    Pages129-150
    ISBN (Print)9781780529806
    Publication statusPublished - 28 Dec 2012
    SeriesBridging Tourism Theory and Practice
    Volume4

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