Relationship quality in service encounters: the effects on satisfaction

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearch

    Original languageEnglish
    Title of host publicationThe seventh bi-annual world marketing congress
    Publication date1996
    Publication statusPublished - 1996
    EventThe seventh bi-annual world marketing congress - Melbourne, Australia
    Duration: 6 Jul 199610 Jul 1996

    Conference

    ConferenceThe seventh bi-annual world marketing congress
    CountryAustralia
    CityMelbourne
    Period06/07/199610/07/1996

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