Abstract
| Original language | English |
|---|---|
| Journal | Journal of Consumer Policy |
| Volume | 41 |
| Issue number | 1 |
| Pages (from-to) | 21-32 |
| Number of pages | 12 |
| ISSN | 0168-7034 |
| DOIs | |
| Publication status | Published - 2018 |
Keywords
- Consumer policy
- Alternative dispute resolution
- Negotiation theory
- Behavioural law and economics
Cite this
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Reducing demand for litigation in consumer disputes : a randomized field experiment with social information. / Jespersen, Andreas Maaløe.
In: Journal of Consumer Policy, Vol. 41, No. 1, 2018, p. 21-32.Research output: Contribution to journal › Journal article › Research › peer-review
TY - JOUR
T1 - Reducing demand for litigation in consumer disputes
T2 - a randomized field experiment with social information
AU - Jespersen, Andreas Maaløe
PY - 2018
Y1 - 2018
N2 - It has long been argued that alternative dispute resolution is superior to traditional court litigation. The paper reviews traditional and behavioural arguments and findings for why litigation rates remain high. The paper then reports on a natural field experiment designed to test how to improve disputes between consumers and businesses in Denmark resolution by including social information into the dispute process. The experiment demonstrates that social information significantly affects litigants’ need for litigation, but that the effect on settlement rates is non-significant. The results are discussed along with suggestions for possible future research into improving the willingness to cooperate in consumer disputes.
AB - It has long been argued that alternative dispute resolution is superior to traditional court litigation. The paper reviews traditional and behavioural arguments and findings for why litigation rates remain high. The paper then reports on a natural field experiment designed to test how to improve disputes between consumers and businesses in Denmark resolution by including social information into the dispute process. The experiment demonstrates that social information significantly affects litigants’ need for litigation, but that the effect on settlement rates is non-significant. The results are discussed along with suggestions for possible future research into improving the willingness to cooperate in consumer disputes.
KW - Consumer policy
KW - Alternative dispute resolution
KW - Negotiation theory
KW - Behavioural law and economics
U2 - 10.1007/s10603-018-9370-7
DO - 10.1007/s10603-018-9370-7
M3 - Journal article
VL - 41
SP - 21
EP - 32
JO - Journal of Consumer Policy
JF - Journal of Consumer Policy
SN - 0168-7034
IS - 1
ER -