Reciprocity and professionalism in service encounters

preconditions for encounter-based service innovation

D. Isabella Caroline Sundbo

    Research output: Book/ReportPh.D. thesisResearch

    Original languageEnglish
    PublisherRoskilde Universitet
    Number of pages344
    Publication statusPublished - 2012

    Cite this

    @phdthesis{677c59ccf98c4924a14db03c51a82fb5,
    title = "Reciprocity and professionalism in service encounters: preconditions for encounter-based service innovation",
    author = "Sundbo, {D. Isabella Caroline}",
    year = "2012",
    language = "English",
    publisher = "Roskilde Universitet",

    }

    Reciprocity and professionalism in service encounters : preconditions for encounter-based service innovation. / Sundbo, D. Isabella Caroline.

    Roskilde Universitet, 2012. 344 p.

    Research output: Book/ReportPh.D. thesisResearch

    TY - BOOK

    T1 - Reciprocity and professionalism in service encounters

    T2 - preconditions for encounter-based service innovation

    AU - Sundbo, D. Isabella Caroline

    PY - 2012

    Y1 - 2012

    M3 - Ph.D. thesis

    BT - Reciprocity and professionalism in service encounters

    PB - Roskilde Universitet

    ER -