Quasi-Markets and Service Delivery Flexibility Following a Decade of Employment Assistance Reform in Australia

Mark Considine, Jenny Lewis, S O’Sullivan

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

In 1998, we were witnessing major changes in frontline social service delivery across the OECD and this was theorised as the emergence of a post-Fordist welfare state. Changes in public management thinking, known as New Public Management (NPM), informed this shift, as did public choice theory. A 1998 study of Australia's then partially privatised employment assistance sector provided an ideal place to test the impact of such changes upon actual service delivery. The study concluded that frontline staff behaviour did not meet all the expectations of a post-Fordist welfare state and NPM, although some signs of specialisation, flexibility and networking were certainly evident (Considine, 1999). Ten years on, in 2008, frontline staff working in Australia's now fully privatised employment sector participated in a repeat study. These survey data showed convergent behaviour on the part of the different types of employment agencies and evidence that flexibility had decreased. In fact, in the ten years between the two studies there was a marked increase in the level of routinisation and standardisation on the frontline. This suggests that the sector did not achieve the enhanced levels of flexibility so often identified as a desirable outcome of reform. Rather, agencies adopted more conservative practices over time in response to more detailed external regulation and more exacting internal business methods.
Original languageEnglish
JournalJournal of Social Policy
Volume40
Issue number4
Pages (from-to)811-833
Number of pages22
ISSN0047-2794
DOIs
Publication statusPublished - 2011

Bibliographical note

Available online from April 2011

Cite this

Considine, Mark ; Lewis, Jenny ; O’Sullivan, S. / Quasi-Markets and Service Delivery Flexibility Following a Decade of Employment Assistance Reform in Australia. In: Journal of Social Policy. 2011 ; Vol. 40, No. 4. pp. 811-833.
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Quasi-Markets and Service Delivery Flexibility Following a Decade of Employment Assistance Reform in Australia. / Considine, Mark; Lewis, Jenny; O’Sullivan, S.

In: Journal of Social Policy, Vol. 40, No. 4, 2011, p. 811-833.

Research output: Contribution to journalJournal articleResearchpeer-review

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