Quantitative measurement instruments: a case of developing a method for measuring innovation in service firms

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Original languageEnglish
Title of host publicationResearch Methods in Service Innovation
EditorsFlemming Sørensen, Francesco Lapenta
Place of PublicationCheltenham
PublisherEdward Elgar Publishing
Publication dateMar 2017
Pages19-39
Chapter2
ISBN (Print)9781785364853
ISBN (Electronic)9781785364860
Publication statusPublished - Mar 2017
SeriesServices, economy and innovation

Cite this

Sundbo, J. (2017). Quantitative measurement instruments: a case of developing a method for measuring innovation in service firms. In F. Sørensen, & F. Lapenta (Eds.), Research Methods in Service Innovation (pp. 19-39). Edward Elgar Publishing. Services, economy and innovation