Patron Sentiment of Employee-Customer Interaction: Exploring Hotel Customer Reviews through Machine Learning

Research output: Contribution to conference › Conference abstract for conference › Research › peer-review

Original language	English
Publication date	2019
Publication status	Published - 2019
Event	2019 AMS Annual Conference - Fairmont Hotel Vancouver, Vancouver, Canada Duration: 29 May 2019 → 31 May 2019 https://www.ams-web.org/m/event_details.asp?id=1113506

Conference	2019 AMS Annual Conference
Location	Fairmont Hotel Vancouver
Country/Territory	Canada
City	Vancouver
Period	29/05/2019 → 31/05/2019
Internet address	https://www.ams-web.org/m/event_details.asp?id=1113506

Citation Styles

@conference{b32c6f02a5bb4d7293645c357a24f67e,

title = "Patron Sentiment of Employee-Customer Interaction: Exploring Hotel Customer Reviews through Machine Learning",

author = "Jan Mattsson and Flemming S{\o}rensen and Stuart Barnes and Richard Rutter",

year = "2019",

language = "English",

note = "2019 AMS Annual Conference ; Conference date: 29-05-2019 Through 31-05-2019",

url = "https://www.ams-web.org/m/event\_details.asp?id=1113506",

}