Patron Sentiment of Employee-Customer Interaction

Exploring Hotel Customer Reviews through Machine Learning

Jan Mattsson, Flemming Sørensen, Stuart Barnes, Richard Rutter

Research output: Contribution to conferenceConference abstract for conferenceResearchpeer-review

Original languageEnglish
Publication date2019
Publication statusPublished - 2019
Event2019 AMS Annual Conference - Fairmont Hotel Vancouver, Vancouver, Canada
Duration: 29 May 201931 May 2019
https://www.ams-web.org/m/event_details.asp?id=1113506

Conference

Conference2019 AMS Annual Conference
LocationFairmont Hotel Vancouver
CountryCanada
CityVancouver
Period29/05/201931/05/2019
Internet address

Cite this

Mattsson, J., Sørensen, F., Barnes, S., & Rutter, R. (2019). Patron Sentiment of Employee-Customer Interaction: Exploring Hotel Customer Reviews through Machine Learning. Abstract from 2019 AMS Annual Conference, Vancouver, Canada.