Patron Sentiment of Employee-Customer Interaction

Exploring Hotel Customer Reviews through Machine Learning

Jan Mattsson, Flemming Sørensen, Stuart Barnes, Richard Rutter

Research output: Contribution to conferenceConference abstract for conferenceResearchpeer-review

Original languageEnglish
Publication date2019
Publication statusPublished - 2019
Event2019 AMS Annual Conference - Fairmont Hotel Vancouver, Vancouver, Canada
Duration: 29 May 201931 May 2019


Conference2019 AMS Annual Conference
LocationFairmont Hotel Vancouver
Internet address

Cite this

Mattsson, J., Sørensen, F., Barnes, S., & Rutter, R. (2019). Patron Sentiment of Employee-Customer Interaction: Exploring Hotel Customer Reviews through Machine Learning. Abstract from 2019 AMS Annual Conference, Vancouver, Canada.