Participatory Design of Large-Scale Information Systems: A Reconstruction of the Iterative Prototyping Approach

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    In this article we discuss how to engage in large-scale information systems development by applying a participatory design (PD) approach that acknowledges the unique situated work practices conducted by the domain experts of modern organizations. We reconstruct the iterative prototyping approach into a PD process model that (1) emphasizes PD experiments as transcending traditional prototyping by evaluating fully integrated systems exposed to real work practices; (2) incorporates improvisational change management including anticipated, emergent, and opportunity-based change; and (3) extends initial design and development into a sustained and ongoing stepwise implementation that constitutes an overall technology-driven organizational change. The process model is presented through a largescale PD experiment in the Danish healthcare sector. We reflect on our experiences from this experiment and discuss three challenges to address when dealing with large-scale systems development.

    Original languageEnglish
    Title of host publicationConference Proceedings : Perspectives on Practice-Oriented Design Science 15th of maj 2008
    EditorsJørgen Ole Bærenholdt, Jesper Simonsen, John Damm Scheuer
    PublisherRoskilde Universitet
    Publication date2008
    Publication statusPublished - 2008
    EventPerspektiver på praksis-orienteret design-videnskab - Roskilde, Denmark
    Duration: 15 May 200815 May 2008


    ConferencePerspektiver på praksis-orienteret design-videnskab

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