In this article we discuss how to engage in large-scale information systems development by applying a participatory design (PD) approach that acknowledges the unique situated work practices conducted by the domain experts of modern organizations. We reconstruct the iterative prototyping approach into a PD process model that (1) emphasizes PD experiments as transcending traditional prototyping by evaluating fully integrated systems exposed to real work practices; (2) incorporates improvisational change management including anticipated, emergent, and opportunity-based change; and (3) extends initial design and development into a sustained and ongoing stepwise implementation that constitutes an overall technology-driven organizational change. The process model is presented through a largescale PD experiment in the Danish healthcare sector. We reflect on our experiences from this experiment and discuss three challenges to address when dealing with large-scale systems development.
|Title of host publication||Conference Proceedings : Perspectives on Practice-Oriented Design Science 15th of maj 2008|
|Editors||Jørgen Ole Bærenholdt, Jesper Simonsen, John Damm Scheuer|
|Publication status||Published - 2008|
|Event||Perspektiver på praksis-orienteret design-videnskab - Roskilde, Denmark|
Duration: 15 May 2008 → 15 May 2008
|Conference||Perspektiver på praksis-orienteret design-videnskab|
|Period||15/05/2008 → 15/05/2008|