Participative Design With Top Management: Anchoring Visions by the Problem Mapping Technique

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    Abstract

    This article reports on a project introducing techniques from the MUST method for IT designers in a large international supplier of systems for tax assessment and auditing. The focus is on evaluating the fit between the supplier's system and the customer's requirements, particularly through meetings aimed at aligning top management with the supplier’s analysis. The article describes the MUST method’s anchoring principle and the technique of problem mapping supporting this principle. This participatory approach resulted in mutual learning processes with top management which is rarely reported on in the PD community. Top management participated by reviewing, challenging, and reformulating the IT designers’ central suppositions, assumptions, and hypotheses related to the causal relation between identified problems and suggested solutions.
    Original languageEnglish
    Title of host publicationProceedings of the eighth Participatory Design Conference 2004, Vol. II (PDC 2004), Artful Integration: Interweaving Media, Materials and Practices
    EditorsP. Besselaar, A. Oostveen, A. Clement, F. Cindio
    Number of pages5
    Volume2
    PublisherCPSR
    Publication date2004
    Pages109-113
    ISBN (Print)0-9667818-3-X
    Publication statusPublished - 2004
    EventParticipatory Design Conference 2004, Artful Integration: Interweaving Media, Materials and Practices - Toronto, Canada
    Duration: 27 Jul 200431 Jul 2004
    Conference number: 8

    Conference

    ConferenceParticipatory Design Conference 2004, Artful Integration: Interweaving Media, Materials and Practices
    Number8
    Country/TerritoryCanada
    CityToronto
    Period27/07/200431/07/2004

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