"Othering" in service encounters

how a professional mindset can hinder user innovation in services

D. Isabella Caroline Sundbo

    Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

    Original languageEnglish
    Title of host publicationUser-based Innovation in Services
    EditorsJon Sundbo, Marja Toivonen
    PublisherEdward Elgar Publishing
    Publication date2011
    Pages45-70
    Chapter3
    ISBN (Print)978-0-85793-195-5
    Publication statusPublished - 2011

    Cite this

    Sundbo, D. I. C. (2011). "Othering" in service encounters: how a professional mindset can hinder user innovation in services. In J. Sundbo, & M. Toivonen (Eds.), User-based Innovation in Services (pp. 45-70). Edward Elgar Publishing.