Organisational Implementation: An Under-recognised Aspect of Software-Engineering Projects

Morten Hertzum

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearch


The development of information technology (IT) is often seen as consisting of analysis, design, technical implementation, and testing. While this may involve user input at several stages – to support the software engineers in devising and revising the system – this view on systems development marginalises organisational implementation. Organisational implementation comprises the activities that prepare organisations and users for a new system as well as the activities that prepare the system for the transition period during which it enters into operation and takes over from previous systems and artefacts. This study analyses three organisational-implementation activities undertaken during the complete redesign of a large information system: the information plan, the data conversion, and the release strategy. It is found that these activities must be carefully aligned with the technical implementation of the system and that they involve the development of additional system facilities. In sum, this study provides evidence of the complexity and importance of organisational implementation and, thereby, argues that it must be recognised as a first-rate constituent of the design process.
Original languageEnglish
Title of host publicationNordiCHI 2002 : Proceedings of the Second Nordic Conference on Human-Computer Interaction
EditorsO. W. Bertelsen, S. Bødker, K. Kuutti
PublisherAssociation for Computing Machinery
Publication date2002
ISBN (Print)1-1-58113-616-1
Publication statusPublished - 2002
Externally publishedYes
EventNordiCHI 2002 - Aarhus, Denmark
Duration: 19 Oct 200223 Oct 2002
Conference number: 2


ConferenceNordiCHI 2002

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