New paradigms related to community building and identity in service design: Exploring global and local design initiatives

Lisbeth Frølunde; Margherita Pillan; Francesca Piredda

New paradigms related to community building and identity in service design: Exploring global and local design initiatives

Lisbeth Frølunde, Margherita Pillan, Francesca Piredda

Research output: Chapter in Book/Report/Conference proceeding › Conference abstract in proceedings › Research › peer-review

Abstract

The paper concerns how service design is developing as a field, and calls for new paradigms for social organization as well as new models for human-to-human interaction. The authors present and discuss the key themes and contributions presented at the conference ServDes2018 concerning the role of community building in service design (track 7). We reflect on expectations for the call in light of the contributions received. The paper provides an overview of different perspectives in the contributions, including case studies on local and global design experiences and theoretical issues. A main concern is the changing role of the designer in terms of fostering community and identities through meaning-making in service design practice. In conclusion, there is a review of the challenges facing community-oriented designers, along with discussion on the changing paradigms for service design and human-to-human models of interaction.

Original language	English
Title of host publication	Service Design Proof of Concept. Proceedings of the ServDes.2018 Conference : Proof of Concept
Editors	Anna Meroni, Ana María Ospina Medina, Beatrice Villari
Number of pages	11
Place of Publication	Linköping
Publisher	Linköping University Electronic Press
Publication date	2018
Pages	885-895
Article number	75
ISBN (Print)	978-9 1-7685-237-8
ISBN (Electronic)	1650-3740
Publication status	Published - 2018
Event	The Service Design and Innovation Conference: Proof of Concept - Politecnico di Milano, Milano, Italy Duration: 18 Jun 2018 → 20 Jun 2018 http://www.servdes.org/about-servdes/

Conference

Conference	The Service Design and Innovation Conference
Location	Politecnico di Milano
Country/Territory	Italy
City	Milano
Period	18/06/2018 → 20/06/2018
Internet address	http://www.servdes.org/about-servdes/

Series	Linköping Electronic Conference Proceedings
Number	150
ISSN	1650-3686

Bibliographical note

Introductory paper to track 7 of ServDes2018 - Service Design and Innovation. Theme: Proof of Concept. Conference held at Politecnico di Milano on 18th-19th-20th, June 2018

Keywords

Service design
community building
Collaboration
participatory design
social organization
human interaction
meaning-making
identity building
community building through collaborative design

Link to document

75Final published version, 345 KB

Cite this

Frølunde, L., Pillan, M., & Piredda, F. (2018). New paradigms related to community building and identity in service design: Exploring global and local design initiatives. In A. Meroni, A. M. O. Medina, & B. Villari (Eds.), Service Design Proof of Concept. Proceedings of the ServDes.2018 Conference : Proof of Concept (pp. 885-895). [75] Linköping University Electronic Press. Linköping Electronic Conference Proceedings No. 150

Frølunde, Lisbeth ; Pillan, Margherita ; Piredda, Francesca. / New paradigms related to community building and identity in service design : Exploring global and local design initiatives. Service Design Proof of Concept. Proceedings of the ServDes.2018 Conference : Proof of Concept. editor / Anna Meroni ; Ana María Ospina Medina ; Beatrice Villari. Linköping : Linköping University Electronic Press, 2018. pp. 885-895 (Linköping Electronic Conference Proceedings; No. 150).

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abstract = "The paper concerns how service design is developing as a field, and calls for new paradigms for social organization as well as new models for human-to-human interaction. The authors present and discuss the key themes and contributions presented at the conference ServDes2018 concerning the role of community building in service design (track 7). We reflect on expectations for the call in light of the contributions received. The paper provides an overview of different perspectives in the contributions, including case studies on local and global design experiences and theoretical issues. A main concern is the changing role of the designer in terms of fostering community and identities through meaning-making in service design practice. In conclusion, there is a review of the challenges facing community-oriented designers, along with discussion on the changing paradigms for service design and human-to-human models of interaction.",

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note = "Introductory paper to track 7 of ServDes2018 - Service Design and Innovation. Theme: Proof of Concept. Conference held at Politecnico di Milano on 18th-19th-20th, June 2018; The Service Design and Innovation Conference : Proof of Concept, ServDes 2018 ; Conference date: 18-06-2018 Through 20-06-2018",

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Frølunde, L, Pillan, M & Piredda, F 2018, New paradigms related to community building and identity in service design: Exploring global and local design initiatives. in A Meroni, AMO Medina & B Villari (eds), Service Design Proof of Concept. Proceedings of the ServDes.2018 Conference : Proof of Concept., 75, Linköping University Electronic Press, Linköping, Linköping Electronic Conference Proceedings, no. 150, pp. 885-895, The Service Design and Innovation Conference, Milano, Italy, 18/06/2018.

New paradigms related to community building and identity in service design : Exploring global and local design initiatives. / Frølunde, Lisbeth; Pillan, Margherita; Piredda, Francesca.

Service Design Proof of Concept. Proceedings of the ServDes.2018 Conference : Proof of Concept. ed. / Anna Meroni; Ana María Ospina Medina; Beatrice Villari. Linköping : Linköping University Electronic Press, 2018. p. 885-895 75 (Linköping Electronic Conference Proceedings; No. 150).

Research output: Chapter in Book/Report/Conference proceeding › Conference abstract in proceedings › Research › peer-review

TY - ABST

T1 - New paradigms related to community building and identity in service design

T2 - The Service Design and Innovation Conference

AU - Frølunde, Lisbeth

AU - Pillan, Margherita

AU - Piredda, Francesca

N1 - Introductory paper to track 7 of ServDes2018 - Service Design and Innovation. Theme: Proof of Concept. Conference held at Politecnico di Milano on 18th-19th-20th, June 2018

PY - 2018

Y1 - 2018

N2 - The paper concerns how service design is developing as a field, and calls for new paradigms for social organization as well as new models for human-to-human interaction. The authors present and discuss the key themes and contributions presented at the conference ServDes2018 concerning the role of community building in service design (track 7). We reflect on expectations for the call in light of the contributions received. The paper provides an overview of different perspectives in the contributions, including case studies on local and global design experiences and theoretical issues. A main concern is the changing role of the designer in terms of fostering community and identities through meaning-making in service design practice. In conclusion, there is a review of the challenges facing community-oriented designers, along with discussion on the changing paradigms for service design and human-to-human models of interaction.

AB - The paper concerns how service design is developing as a field, and calls for new paradigms for social organization as well as new models for human-to-human interaction. The authors present and discuss the key themes and contributions presented at the conference ServDes2018 concerning the role of community building in service design (track 7). We reflect on expectations for the call in light of the contributions received. The paper provides an overview of different perspectives in the contributions, including case studies on local and global design experiences and theoretical issues. A main concern is the changing role of the designer in terms of fostering community and identities through meaning-making in service design practice. In conclusion, there is a review of the challenges facing community-oriented designers, along with discussion on the changing paradigms for service design and human-to-human models of interaction.

KW - Service design

KW - community building

KW - Collaboration

KW - participatory design

KW - social organization

KW - human interaction

KW - meaning-making

KW - identity building

KW - community building through collaborative design

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M3 - Conference abstract in proceedings

SN - 978-9 1-7685-237-8

T3 - Linköping Electronic Conference Proceedings

SP - 885

EP - 895

BT - Service Design Proof of Concept. Proceedings of the ServDes.2018 Conference

A2 - Meroni, Anna

A2 - Medina, Ana María Ospina

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PB - Linköping University Electronic Press

CY - Linköping

Y2 - 18 June 2018 through 20 June 2018

ER -

Frølunde L, Pillan M, Piredda F. New paradigms related to community building and identity in service design: Exploring global and local design initiatives. In Meroni A, Medina AMO, Villari B, editors, Service Design Proof of Concept. Proceedings of the ServDes.2018 Conference : Proof of Concept. Linköping: Linköping University Electronic Press. 2018. p. 885-895. 75. (Linköping Electronic Conference Proceedings; No. 150).

New paradigms related to community building and identity in service design: Exploring global and local design initiatives

Abstract

Conference

Bibliographical note

Keywords

Link to document

Other files and links

Cite this