Disruptive network innovation in free guided tours

Jane Widtfeldt Meged, Malin Zillinger

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

This article provides an analysis on how disruptive innovation is spurred by the dynamics of digital and analogue networks in the sharing economy. The analysis builds on a free guided tour company in Copenhagen. Data is collected in a bottom-up reiterative process, drawing on theories on disruptive innovation and network theory. Between 2013 and 2016, one of the free tour companies in Copenhagen was followed by means of participant observations, interviews with tour guides and interpretation of online documents. Results show that free guided tours based on tips alone and orchestrated within the frame of the sharing economy are not merely a product innovation. More importantly, they entail disruptive market innovations that circumvent traditional industry structures and ultimately produce disruptive organizational innovations where trust in network is the crux. Free guided-tour companies operate as communitarian organizations in extractive business models, and they are game changers in the field of guided tours, and ultimately in the field of tourism.
Original languageEnglish
JournalScandinavian Journal of Hospitality and Tourism
Volume18
Issue number3
Pages (from-to)303-318
Number of pages16
ISSN1502-2250
DOIs
Publication statusPublished - 21 Sep 2018

Keywords

  • free guided tours
  • disruption
  • networked innovation
  • sharing economy
  • trust

Cite this

@article{9c2e8e78907e4c358986f8ab51975a13,
title = "Disruptive network innovation in free guided tours",
abstract = "This article provides an analysis on how disruptive innovation is spurred by the dynamics of digital and analogue networks in the sharing economy. The analysis builds on a free guided tour company in Copenhagen. Data is collected in a bottom-up reiterative process, drawing on theories on disruptive innovation and network theory. Between 2013 and 2016, one of the free tour companies in Copenhagen was followed by means of participant observations, interviews with tour guides and interpretation of online documents. Results show that free guided tours based on tips alone and orchestrated within the frame of the sharing economy are not merely a product innovation. More importantly, they entail disruptive market innovations that circumvent traditional industry structures and ultimately produce disruptive organizational innovations where trust in network is the crux. Free guided-tour companies operate as communitarian organizations in extractive business models, and they are game changers in the field of guided tours, and ultimately in the field of tourism.",
keywords = "free guided tours, disruption, networked innovation, sharing economy, trust, free guided tours, disruption, networked innovation, sharing economy, trust",
author = "Meged, {Jane Widtfeldt} and Malin Zillinger",
year = "2018",
month = "9",
day = "21",
doi = "10.1080/15022250.2018.1497317",
language = "English",
volume = "18",
pages = "303--318",
journal = "Scandinavian Journal of Hospitality and Tourism",
issn = "1502-2250",
publisher = "Routledge",
number = "3",

}

Disruptive network innovation in free guided tours. / Meged, Jane Widtfeldt; Zillinger, Malin .

In: Scandinavian Journal of Hospitality and Tourism, Vol. 18, No. 3, 21.09.2018, p. 303-318.

Research output: Contribution to journalJournal articleResearchpeer-review

TY - JOUR

T1 - Disruptive network innovation in free guided tours

AU - Meged, Jane Widtfeldt

AU - Zillinger, Malin

PY - 2018/9/21

Y1 - 2018/9/21

N2 - This article provides an analysis on how disruptive innovation is spurred by the dynamics of digital and analogue networks in the sharing economy. The analysis builds on a free guided tour company in Copenhagen. Data is collected in a bottom-up reiterative process, drawing on theories on disruptive innovation and network theory. Between 2013 and 2016, one of the free tour companies in Copenhagen was followed by means of participant observations, interviews with tour guides and interpretation of online documents. Results show that free guided tours based on tips alone and orchestrated within the frame of the sharing economy are not merely a product innovation. More importantly, they entail disruptive market innovations that circumvent traditional industry structures and ultimately produce disruptive organizational innovations where trust in network is the crux. Free guided-tour companies operate as communitarian organizations in extractive business models, and they are game changers in the field of guided tours, and ultimately in the field of tourism.

AB - This article provides an analysis on how disruptive innovation is spurred by the dynamics of digital and analogue networks in the sharing economy. The analysis builds on a free guided tour company in Copenhagen. Data is collected in a bottom-up reiterative process, drawing on theories on disruptive innovation and network theory. Between 2013 and 2016, one of the free tour companies in Copenhagen was followed by means of participant observations, interviews with tour guides and interpretation of online documents. Results show that free guided tours based on tips alone and orchestrated within the frame of the sharing economy are not merely a product innovation. More importantly, they entail disruptive market innovations that circumvent traditional industry structures and ultimately produce disruptive organizational innovations where trust in network is the crux. Free guided-tour companies operate as communitarian organizations in extractive business models, and they are game changers in the field of guided tours, and ultimately in the field of tourism.

KW - free guided tours

KW - disruption

KW - networked innovation

KW - sharing economy

KW - trust

KW - free guided tours

KW - disruption

KW - networked innovation

KW - sharing economy

KW - trust

U2 - 10.1080/15022250.2018.1497317

DO - 10.1080/15022250.2018.1497317

M3 - Journal article

VL - 18

SP - 303

EP - 318

JO - Scandinavian Journal of Hospitality and Tourism

JF - Scandinavian Journal of Hospitality and Tourism

SN - 1502-2250

IS - 3

ER -