Mandatory e-government has arrived: The silent protest from staff calls for the committed scholar – resistance must never be futile!

Jesper Bull Berger

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

    Abstract

    The value of e-government, services to citizens by public institutions through the internet, is dependent on the mutual adoption of e-government by both the public institution and the citizens. This paper describes a longitudinal study of e-government adoption by municipalities and citizens in Denmark. We studied the e-government initiative Digital Post encrypted digital communication between municipalities and citizens. Over the three-year adoption period, we found four adoption patterns among municipalities, characterized by a slow, late, gradual or early increase in the use of Digital Post. The adoption patterns among citizens were less distinct. We calculated the realized savings to only 20% of the anticipated savings, leading to a deficit of nearly €5 million in 2013. Municipal funding was reduced according to the anticipated savings. In addition, the variation in adoption by municipal staff explained much more of the variation in the deficit than the variation in adoption by citizens did. We wish to draw attention to the overly optimistic expectations of savings from e-government and to a need for further research into the governmental processes of e-government.
    Original languageEnglish
    Title of host publicationThe 25th Australasian Conference on Information Systems
    Number of pages10
    Place of PublicationAuckland
    PublisherACIS
    Publication date2014
    Publication statusPublished - 2014
    EventThe 25th Australasian Conference on Information Systems - School of Business, Auckland University of Technology, New Zealand, Auckland, New Zealand
    Duration: 8 Dec 201410 Dec 2014
    http://bis2.aut.ac.nz/acis2014/

    Conference

    ConferenceThe 25th Australasian Conference on Information Systems
    LocationSchool of Business, Auckland University of Technology, New Zealand
    CountryNew Zealand
    CityAuckland
    Period08/12/201410/12/2014
    Internet address
    SeriesThe 25th Australasian Conference on Information Systems, ACIS 2014

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