Job Crafting to Improve Low-Usability Automation: Sustainability through Human Work Interaction Designs

Torkil Clemmensen; Morten Hertzum; Jacob Nørbjerg

doi:10.1007/978-3-031-61688-4_37

Job Crafting to Improve Low-Usability Automation: Sustainability through Human Work Interaction Designs

Torkil Clemmensen^*, Morten Hertzum, Jacob Nørbjerg

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Abstract

In industry 4.0 manufacturing, workers experience a variety of old and new automation and adopt and adapt to this automation to the best of their ability. This paper contributes a design case in which we aimed to support workers’ job crafting with a four-week, peer-tutoring training program to create sustainable human work interaction designs. The peer-tutoring program facilitated job crafting by training the workers in identifying problems in their work and proposing solutions to these problems. We find that the peer-tutoring program enabled conversations among the workers about recurrent work problems and their solutions. This finding was achieved despite the low experienced usability of the automation in the case company. In terms of job crafting, the workers focused on their enjoyable tasks and invested in their relationships with their favorite colleagues but did not put a lot of effort into seeing their tasks as important and meaningful. We also encountered a tension between job crafting and management’s view of the peer-tutoring program as a means of supporting standardization.

Original language	English
Title of host publication	Design for Equality and Justice : INTERACT 2023 IFIP TC 13 Workshops, York, UK, August 28 – September 1, 2023, Revised Selected Papers, Part I
Editors	Anna Bramwell-Dicks, Abigail Evans, Helen Petrie, Marco Winckler, José Abdelnour-Nocera
Number of pages	11
Volume	1
Place of Publication	Cham
Publisher	Springer
Publication date	2024
Pages	377-387
ISBN (Print)	978-3-031-61687-7
ISBN (Electronic)	978-3-031-61688-4
DOIs	https://doi.org/10.1007/978-3-031-61688-4_37
Publication status	Published - 2024
Event	19th IFIP TC13 International Conference on Human-Computer Interaction: Design for Equality and Justice - University of York, York, United Kingdom Duration: 28 Aug 2023 → 1 Sept 2023 Conference number: 19 https://interact2023.org/

Conference

Conference	19th IFIP TC13 International Conference on Human-Computer Interaction
Number	19
Location	University of York
Country/Territory	United Kingdom
City	York
Period	28/08/2023 → 01/09/2023
Internet address	https://interact2023.org/

Series	Lecture Notes in Computer Science
Number	14535
ISSN	0302-9743

Keywords

Job crafting
Digital peer tutoring
Manufacturing
User experience

Link to document

10.1007/978-3-031-61688-4_37

PeerTutoring+JobCrafting_INTERACT2023WS_2024_AuthorVersionSubmitted manuscript, 494 KB

Cite this

Clemmensen, T., Hertzum, M., & Nørbjerg, J. (2024). Job Crafting to Improve Low-Usability Automation: Sustainability through Human Work Interaction Designs. In A. Bramwell-Dicks, A. Evans, H. Petrie, M. Winckler, & J. Abdelnour-Nocera (Eds.), Design for Equality and Justice: INTERACT 2023 IFIP TC 13 Workshops, York, UK, August 28 – September 1, 2023, Revised Selected Papers, Part I (Vol. 1, pp. 377-387). Springer. https://doi.org/10.1007/978-3-031-61688-4_37

Clemmensen, Torkil ; Hertzum, Morten ; Nørbjerg, Jacob. / Job Crafting to Improve Low-Usability Automation : Sustainability through Human Work Interaction Designs. Design for Equality and Justice: INTERACT 2023 IFIP TC 13 Workshops, York, UK, August 28 – September 1, 2023, Revised Selected Papers, Part I. editor / Anna Bramwell-Dicks ; Abigail Evans ; Helen Petrie ; Marco Winckler ; José Abdelnour-Nocera. Vol. 1 Cham : Springer, 2024. pp. 377-387 (Lecture Notes in Computer Science; No. 14535).

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abstract = "In industry 4.0 manufacturing, workers experience a variety of old and new automation and adopt and adapt to this automation to the best of their ability. This paper contributes a design case in which we aimed to support workers{\textquoteright} job crafting with a four-week, peer-tutoring training program to create sustainable human work interaction designs. The peer-tutoring program facilitated job crafting by training the workers in identifying problems in their work and proposing solutions to these problems. We find that the peer-tutoring program enabled conversations among the workers about recurrent work problems and their solutions. This finding was achieved despite the low experienced usability of the automation in the case company. In terms of job crafting, the workers focused on their enjoyable tasks and invested in their relationships with their favorite colleagues but did not put a lot of effort into seeing their tasks as important and meaningful. We also encountered a tension between job crafting and management{\textquoteright}s view of the peer-tutoring program as a means of supporting standardization.",

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Clemmensen, T, Hertzum, M & Nørbjerg, J 2024, Job Crafting to Improve Low-Usability Automation: Sustainability through Human Work Interaction Designs. in A Bramwell-Dicks, A Evans, H Petrie, M Winckler & J Abdelnour-Nocera (eds), Design for Equality and Justice: INTERACT 2023 IFIP TC 13 Workshops, York, UK, August 28 – September 1, 2023, Revised Selected Papers, Part I. vol. 1, Springer, Cham, Lecture Notes in Computer Science, no. 14535, pp. 377-387, 19th IFIP TC13 International Conference on Human-Computer Interaction, York, United Kingdom, 28/08/2023. https://doi.org/10.1007/978-3-031-61688-4_37

Job Crafting to Improve Low-Usability Automation: Sustainability through Human Work Interaction Designs. / Clemmensen, Torkil; Hertzum, Morten; Nørbjerg, Jacob.
Design for Equality and Justice: INTERACT 2023 IFIP TC 13 Workshops, York, UK, August 28 – September 1, 2023, Revised Selected Papers, Part I. ed. / Anna Bramwell-Dicks; Abigail Evans; Helen Petrie; Marco Winckler; José Abdelnour-Nocera. Vol. 1 Cham: Springer, 2024. p. 377-387 (Lecture Notes in Computer Science; No. 14535).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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AB - In industry 4.0 manufacturing, workers experience a variety of old and new automation and adopt and adapt to this automation to the best of their ability. This paper contributes a design case in which we aimed to support workers’ job crafting with a four-week, peer-tutoring training program to create sustainable human work interaction designs. The peer-tutoring program facilitated job crafting by training the workers in identifying problems in their work and proposing solutions to these problems. We find that the peer-tutoring program enabled conversations among the workers about recurrent work problems and their solutions. This finding was achieved despite the low experienced usability of the automation in the case company. In terms of job crafting, the workers focused on their enjoyable tasks and invested in their relationships with their favorite colleagues but did not put a lot of effort into seeing their tasks as important and meaningful. We also encountered a tension between job crafting and management’s view of the peer-tutoring program as a means of supporting standardization.

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Clemmensen T, Hertzum M, Nørbjerg J. Job Crafting to Improve Low-Usability Automation: Sustainability through Human Work Interaction Designs. In Bramwell-Dicks A, Evans A, Petrie H, Winckler M, Abdelnour-Nocera J, editors, Design for Equality and Justice: INTERACT 2023 IFIP TC 13 Workshops, York, UK, August 28 – September 1, 2023, Revised Selected Papers, Part I. Vol. 1. Cham: Springer. 2024. p. 377-387. (Lecture Notes in Computer Science; No. 14535). doi: 10.1007/978-3-031-61688-4_37