Is safety a value proposition? The case of fire inspection

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearch

Abstract

The aim of the paper is to understand and discuss the schism between
alignment of service and the relational service aspect, especially in longterm
service relationships. Such understanding and discussion is based on
an empirical investigation of the perceptions of fire inspection service within
the fire inspection department of The Danish Institute of Fire and Security
Technology (DBI) and their customers. Fire inspection is from the supplier
side perceived as a knowledge intensive service (KIBS) but is, from a customer
perspective, nevertheless positioned and mainly understood as an
operational service. This creates challenges in understanding the current
value propositions of the fire inspection service as a basis to develop new
ones. Theoretically, the research broadly draws on literature related to service
typologies, service innovation and value creation
Original languageEnglish
Title of host publicationProceedings 27th RESER conference : The Crucial Role of Services in Business and Cities Competitiveness
EditorsEstibaliz Hernandez, David Sanchez, Saioa Arando
Place of PublicationBilbao
PublisherMondragon Unibertsitatea
Publication date2017
ISBN (Electronic)978-84-697-5412-2
Publication statusPublished - 2017
EventRESER Annual Conference in Bilbao, Spain: The crucial role of services in business and cities competitiveness - Bilbao, Spain
Duration: 7 Sep 20179 Sep 2017
Conference number: 27
http://www.reser2017.com/ (Conference homepage)

Conference

ConferenceRESER Annual Conference in Bilbao, Spain
Number27
CountrySpain
CityBilbao
Period07/09/201709/09/2017
Internet address

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