Involving users in complex service systems’ innovation processes by means of ICT-based tools

The case of Facility Management services

Giulia Nardelli, Ada Scupola

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Original languageEnglish
Title of host publicationSIG SVC 2013 Workshop : Workshop theme: Delivering and Managing Services in “Systems of Service Systems
Number of pages16
PublisherICIS
Publication date2013
Publication statusPublished - 2013
EventService Science: SIG SVC 2013 Workshop: Pre-ICIS Workshop on Service Science - Milano, Milano, Italy
Duration: 15 Dec 201315 Dec 2013
http://servicescience.wiwi.uni-frankfurt.de/sig-svc-2013/

Workshop

WorkshopService Science: SIG SVC 2013 Workshop
LocationMilano
CountryItaly
CityMilano
Period15/12/201315/12/2013
Internet address

Cite this

Nardelli, G., & Scupola, A. (2013). Involving users in complex service systems’ innovation processes by means of ICT-based tools: The case of Facility Management services. In SIG SVC 2013 Workshop : Workshop theme: Delivering and Managing Services in “Systems of Service Systems ICIS.
Nardelli, Giulia ; Scupola, Ada. / Involving users in complex service systems’ innovation processes by means of ICT-based tools : The case of Facility Management services. SIG SVC 2013 Workshop : Workshop theme: Delivering and Managing Services in “Systems of Service Systems. ICIS, 2013.
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title = "Involving users in complex service systems’ innovation processes by means of ICT-based tools: The case of Facility Management services",
author = "Giulia Nardelli and Ada Scupola",
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booktitle = "SIG SVC 2013 Workshop",
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Nardelli, G & Scupola, A 2013, Involving users in complex service systems’ innovation processes by means of ICT-based tools: The case of Facility Management services. in SIG SVC 2013 Workshop : Workshop theme: Delivering and Managing Services in “Systems of Service Systems. ICIS, Service Science: SIG SVC 2013 Workshop, Milano, Italy, 15/12/2013.

Involving users in complex service systems’ innovation processes by means of ICT-based tools : The case of Facility Management services. / Nardelli, Giulia; Scupola, Ada.

SIG SVC 2013 Workshop : Workshop theme: Delivering and Managing Services in “Systems of Service Systems. ICIS, 2013.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

TY - GEN

T1 - Involving users in complex service systems’ innovation processes by means of ICT-based tools

T2 - The case of Facility Management services

AU - Nardelli, Giulia

AU - Scupola, Ada

PY - 2013

Y1 - 2013

M3 - Article in proceedings

BT - SIG SVC 2013 Workshop

PB - ICIS

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Nardelli G, Scupola A. Involving users in complex service systems’ innovation processes by means of ICT-based tools: The case of Facility Management services. In SIG SVC 2013 Workshop : Workshop theme: Delivering and Managing Services in “Systems of Service Systems. ICIS. 2013