Investigating the Link between Online and Offline Customer Satisfaction and Loyalty

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Original language	English
Title of host publication	European Academy of Management annual conference proceedings
Publisher	HEC Paris
Publication date	2008
Publication status	Published - 2008
Event	European Academy of Management EURAM - Paris, France Duration: 16 May 2007 → 19 May 2007

Conference	European Academy of Management EURAM
Country/Territory	France
City	Paris
Period	16/05/2007 → 19/05/2007

Citation Styles

@inproceedings{bcf48b50b94411dc9601000ea68e967b,

title = "Investigating the Link between Online and Offline Customer Satisfaction and Loyalty",

author = "Jan Mattsson",

year = "2008",

language = "English",

booktitle = "European Academy of Management annual conference proceedings",

publisher = "HEC Paris",

note = "European Academy of Management EURAM ; Conference date: 16-05-2007 Through 19-05-2007",

}