Investigating the Link between Online and Offline Customer Satisfaction and Loyalty

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

    Original languageEnglish
    Title of host publicationEuropean Academy of Management annual conference proceedings
    PublisherHEC Paris
    Publication date2008
    Publication statusPublished - 2008
    EventEuropean Academy of Management EURAM - Paris, France
    Duration: 16 May 200719 May 2007

    Conference

    ConferenceEuropean Academy of Management EURAM
    Country/TerritoryFrance
    CityParis
    Period16/05/200719/05/2007

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