Innovation Sources and Role of ICT in Facilities Services

Ada Scupola, Markus Holzweber, VK. Tuunainen

    Research output: Contribution to journalConference articleResearchpeer-review

    Abstract

    In this paper, we investigate innovation sources in facilities services and the role that ICT has in supporting such innovation processes. Based on literature review, we propose a conceptual framework, which is then used to analyze empirical data. The empirical data was collected through seven semi structured interviews with main actors in the facilities management market. Our main finding is that facilities services innovation is mainly driven by management. However, employees also contribute to innovation. Customers have also a role in co-creation and as customer pull, even though these roles seem to be more limited in facilities services innovations. This mainly due to the fact that it can be costly to include users and there is a need for trust between the service customer and the provider.
    Original languageEnglish
    JournalProceedings / Information Systems Research In Scandinavia (IRIS)
    Volume33
    Number of pages14
    ISSNx000-0036
    Publication statusPublished - 2010
    EventThe 33rd Information Systems Research Seminar in Scandinavia (IRIS) - Rebild, Denmark
    Duration: 22 Aug 201024 Aug 2010
    Conference number: 33

    Seminar

    SeminarThe 33rd Information Systems Research Seminar in Scandinavia (IRIS)
    Number33
    CountryDenmark
    CityRebild
    Period22/08/201024/08/2010

    Cite this

    @inproceedings{fdb9fe2aa62b48e5bae1bab7edc2c2ef,
    title = "Innovation Sources and Role of ICT in Facilities Services",
    abstract = "In this paper, we investigate innovation sources in facilities services and the role that ICT has in supporting such innovation processes. Based on literature review, we propose a conceptual framework, which is then used to analyze empirical data. The empirical data was collected through seven semi structured interviews with main actors in the facilities management market. Our main finding is that facilities services innovation is mainly driven by management. However, employees also contribute to innovation. Customers have also a role in co-creation and as customer pull, even though these roles seem to be more limited in facilities services innovations. This mainly due to the fact that it can be costly to include users and there is a need for trust between the service customer and the provider.",
    keywords = "service innovation, facility management, information and communication technology, co-creation of innovation, innovation management",
    author = "Ada Scupola and Markus Holzweber and VK. Tuunainen",
    year = "2010",
    language = "English",
    volume = "33",
    journal = "Proceedings / Information Systems Research In Scandinavia (IRIS)",
    issn = "x000-0036",

    }

    Innovation Sources and Role of ICT in Facilities Services. / Scupola, Ada; Holzweber, Markus; Tuunainen, VK.

    In: Proceedings / Information Systems Research In Scandinavia (IRIS), Vol. 33, 2010.

    Research output: Contribution to journalConference articleResearchpeer-review

    TY - GEN

    T1 - Innovation Sources and Role of ICT in Facilities Services

    AU - Scupola, Ada

    AU - Holzweber, Markus

    AU - Tuunainen, VK.

    PY - 2010

    Y1 - 2010

    N2 - In this paper, we investigate innovation sources in facilities services and the role that ICT has in supporting such innovation processes. Based on literature review, we propose a conceptual framework, which is then used to analyze empirical data. The empirical data was collected through seven semi structured interviews with main actors in the facilities management market. Our main finding is that facilities services innovation is mainly driven by management. However, employees also contribute to innovation. Customers have also a role in co-creation and as customer pull, even though these roles seem to be more limited in facilities services innovations. This mainly due to the fact that it can be costly to include users and there is a need for trust between the service customer and the provider.

    AB - In this paper, we investigate innovation sources in facilities services and the role that ICT has in supporting such innovation processes. Based on literature review, we propose a conceptual framework, which is then used to analyze empirical data. The empirical data was collected through seven semi structured interviews with main actors in the facilities management market. Our main finding is that facilities services innovation is mainly driven by management. However, employees also contribute to innovation. Customers have also a role in co-creation and as customer pull, even though these roles seem to be more limited in facilities services innovations. This mainly due to the fact that it can be costly to include users and there is a need for trust between the service customer and the provider.

    KW - service innovation

    KW - facility management

    KW - information and communication technology

    KW - co-creation of innovation

    KW - innovation management

    M3 - Conference article

    VL - 33

    JO - Proceedings / Information Systems Research In Scandinavia (IRIS)

    JF - Proceedings / Information Systems Research In Scandinavia (IRIS)

    SN - x000-0036

    ER -