Innovation Insights in the Danish Facility Management Sector

    Research output: Contribution to conferenceConference abstract for conferenceResearchpeer-review


    Purpose: This paper investigates innovation in the Danish facilities management
    sector and addresses the following research question: “Do Danish FM organizations innovate and if so what are the major types of innovations in the Danish FM sector?”
    Background: In the last three decades, Facilities Management (FM) has established
    itself as a key service sector, with a diverse and highly competitive market of FM
    contractors, in-house FM teams, FM suppliers, FM consultants, and professional FM institutions. Traditionally, innovation processes in service firms have often been
    characterised as being unsystematic and not science-based and often resulting into ad-hoc innovations that were not really strategically planned. Recent literature, however, has showed that service firms also innovate and their innovations are also of strategic, organized nature.
    Approach (Theory/Methodology): The study takes the starting point in the literature on facilities management, services and service innovation, and adopts a qualitative research approach to investigate the research question. Specifically twelve interviews were conducted with key managers in twelve Danish companies in the Danish facilities management sector.
    Results: The results show that for big service providers, innovation is a strategic
    activity and is conducted as a planned and systematic process. For FM service
    customer with their own FM department, the results are mixed: some of the FM
    departments have innovation as a strategic priority and clear innovation strategies
    while other FM departments do innovate without being aware that innovation is
    taking place. The “ICT Supplier/Consultants” are found to be innovative and their
    innovations are both driven by the user needs and by the desire to improve their
    Practical Implications: The study has implications for service innovation
    researchers, facilities management researchers as well as facility managers.
    Original languageEnglish
    Publication date2011
    Number of pages1
    Publication statusPublished - 2011
    EventNordic Facilities Management Conference: Research for Practice-Visions for Future - DTU, Lyngby, Denmark
    Duration: 22 Aug 201123 Aug 2011


    ConferenceNordic Facilities Management Conference
    Internet address

    Cite this

    Scupola, A. (2011). Innovation Insights in the Danish Facility Management Sector. Abstract from Nordic Facilities Management Conference, Lyngby, Denmark.