Industriel kundetilfredshed? Konceptualisering af fænomenet industriel kundetilfredshed, herunder typologi af et tilfredshedssystem.

Research output: Book/ReportAnthologyResearchpeer-review

Original languageDanish
Place of PublicationOdense
PublisherSyddansk Universitetsforlag
Number of pages402
ISBN (Print)87-7838-871-6
Publication statusPublished - 2003
Externally publishedYes

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