Improving online collaboration in contemporary IT development teams

Jan Pries-Heje, Lene Pries-Heje

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review


An interview study focusing on online collaboration in geographically distributed IT development teams in Danske Bank revealed seven problem areas. To cope with the problems the authors applied a design science research approach to construct a conceptual framework for improving online collaboration. The conceptual framework combines a six-phase teambuilding model with six elements of social capital. Thus, in each phase of teambuilding, the online collaborators aim at building up all six elements of social capital. The complete six-by-six framework was successfully tried and diffused throughout Danske Bank. This chapter gives an account of the framework content and the results from the evaluation.
Original languageEnglish
Title of host publicationOnline Collaboration and Communication in Contemporary Organizations
EditorsDitte Kolbæk
Number of pages19
PublisherIGI global
Publication date2018
ISBN (Print)9781522540946
ISBN (Electronic)9781522540953
Publication statusPublished - 2018

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