Implementing New Ways of Working: Interventions and their Effect on the Use of an Electronic Medication Record

Maren Sander Granlien, Morten Hertzum

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


    Successful deployment of information technology (IT) involves implementation of new ways of working. Under-recognition of this organizational element of implementation entails considerable risk of not attaining the benefits that motivated deployment, yet knowledge of how to work systematically with organizational implementation is sparse. This study investigates a set of interventions undertaken to implement one mandated procedure associated with an electronic medication record, namely that all information about medication is recorded in the system. Medical record audits show that the interventions, which were devised and performed as part of the study, significantly lowered the number of records that violated the procedure. This positive effect was, however, not achieved until multiple interventions had been employed, and there is some indication that the effect may be wearing off after the interventions have ended. We discuss the implications of these results for efforts to work systematically with the organizational implementation of IT systems.
    Original languageEnglish
    Title of host publicationProceedings of the GROUP 2009 Conference on Supporting Group Work
    Number of pages10
    PublisherAssociation for Computing Machinery
    Publication date2009
    ISBN (Print)978-1-60558-500-0
    Publication statusPublished - 2009
    EventGROUP 2009 - Sanibel, FL, United States
    Duration: 10 May 200913 May 2009


    ConferenceGROUP 2009
    Country/TerritoryUnited States
    CitySanibel, FL


    • Adoption
    • Diffusion
    • Healthcare
    • Electronic medication record
    • Organizational implementation

    Cite this