How dynamic capabilities drive performance in the Indian IT industry: The role of information and co-ordination

Markus Holzweber, Jan Mattsson, Doren Chadee, Revti Raman

    Research output: Contribution to journalJournal articleResearchpeer-review

    Abstract

    This study examines key issues and effects of capability management on a fast-growing area of knowledge-intensive global business services – IT outsourcing and offshoring. An exploratory study of Indian companies providing complex process-oriented offshore IT services to their global customers is undertaken. The analysis of the data related to the service provider side shows that developing dynamic capabilities is strongly driven by management and top-clients and results in the development of business processes and in establishing a strategic partnership with the client organization. Key findings are that information exchange and coordination are the key to a leveraging firm performance.
    Original languageEnglish
    JournalService Industries Journal
    Volume32
    Issue number4
    Pages (from-to)531-550
    ISSN0264-2069
    DOIs
    Publication statusPublished - 8 Feb 2012

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