How Are Distributed Groups Affected by an Imposed Structuring of their Decision-Making Process?

Anders Lorentz Lundell, Morten Hertzum

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

    Abstract

    Groups often suffer from ineffective communication and decision making. This experimental study compares distributed groups solving a preference task with support from either a communication system or a system providing both communication and a structuring of the decision-making process. Results show that groups using the latter system spend more time solving the task, spend more of their time on solution analysis, spend less of their time on disorganized activity, and arrive at task solutions with less extreme preferences. Thus, the type of system affects the decision-making process as well as its outcome. Notably, the task solutions arrived at by the groups using the system that imposes a structuring of the decision-making process show limited correlation with the task solutions suggested by the system on the basis of the groups’ explicitly stated criteria. We find no differences in group influence, consensus, and satisfaction between groups using the two systems.
    Original languageEnglish
    Title of host publicationProceedings of the IndiaHCI2011 Conference on Human-Computer Interaction
    Number of pages7
    PublisherAssociation for Computing Machinery
    Publication date2011
    ISBN (Electronic)978-1-4503-0729-1
    Publication statusPublished - 2011
    EventInternational Conference on Human Computer Interaction 2011: 3rd India HCI conference - Bangalore, India
    Duration: 7 Apr 201110 Apr 2011
    http://www.indiahci2011.in/

    Conference

    ConferenceInternational Conference on Human Computer Interaction 2011
    CountryIndia
    CityBangalore
    Period07/04/201110/04/2011
    Internet address

    Cite this

    Lundell, A. L., & Hertzum, M. (2011). How Are Distributed Groups Affected by an Imposed Structuring of their Decision-Making Process? In Proceedings of the IndiaHCI2011 Conference on Human-Computer Interaction Association for Computing Machinery.